MyRogers App on Android

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I've Been Here Awhile
Posts: 2

MyRogers App on Android

Am not able to sign into the Roger's App at this has been going on for about a week. Any reason why it isn't working

 

 

 

 

***Edited Labels***

Moderator
Moderator
Posts: 895

Re: MyRogers App on Android

Hello @Kougra,

 

Welcome to the Community!

 

May I know what device are you currently using? What happens when you try and sign in? Does the app crash or you get an error? Are you able to log into MyRogers via the browser? Have you tried to access the app from any other mobile device?

 

Looking forward to hearing from you.

 

 

 

 

 

RogersZia

 

 

I've Been Here Awhile
Posts: 2

Re: MyRogers App on Android

Message
Something went wrong
We are working to fix this as soon as possible. Please check back later
This is the message I keep getting

Moderator
Moderator
Posts: 1,547

Re: MyRogers App on Android

Hello, @Kougra.

 

Thank you for posting the error message; it indicates a potential problem with the MyRogers profile. We need a few more details to diagnose the issue; please answer the following:

 

  • When was the last time the app worked on your phone?
  • What's the make, model, OS version of your phone?
  • What's the MyRogers app version?
  • Have you made any changes to your account like changing the plan or hardware upgrade?
  • Are you able to login to MyRogers on the web at rogers.com/myrogers?

Please keep us posted. 

 

Cheers,

RogersMoin

 

 

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I've Been Here Awhile
Posts: 4

Re: MyRogers App on Android

I get same message. Roger's could not help after an hour on phone.

I have the same issue, been little over a week. Cant sign in to app.

I've Been Around
Posts: 1

Re: MyRogers App on Android

Did you try to log in via the browser to see if you're able to view the bill or the invoice? Just want to ensure the issue is specific to the app and not your profile. What device are you using? Additionally I would recommend you test out the app on any other mobile device you may have access to. (link removed for security reasons)

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