MyRogers App on Android

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Wilsonator
I've Been Here Awhile
Posts: 4

Re: MyRogers App on Android

I do not understand why there is no known solution to this. I am experiencing the same isue as all the others who have been posting on this question and get the same error message. There should not have to be a new investigation every time it happens to someone new.
It had not occurred to me to test it with wireless turned off. But in fact I have now been able to logon on the cellular network. However, I am seldom not on wireless and this is an issue that has arisen only recently. All the others who have reported the issue say the same, the app just suddenly stops working, but logging in on the web, with the same profile, is not a problem.

 

And the message as reported by another user is "Something went wrong
We are working to fix this as soon as possible. Please check back later"

beushtial
I've Been Around
Posts: 1

Re: MyRogers App on Android

I recently made a comment about this app on Google Play stating that the latest update always removes the username and password in the app every time it is launched. I posted this on Google Play comment and the Developer suggested that I uninstall and reinstall the app.
What he/she fails to remember is if your phone is purchased through Rogers you cannot uninstall the app.
The tech that I finally spoke with stated that the forgetting username and password is a known issue with the app on Android and should be fixed in the next update.

I personally believe that whether or not I purchase the phone from any provider that I should be able to uninstall any app that they preinstalled for our "convenience" ... come on Rogers, stop crippling you customers.

snocow
I Plan to Stick Around
Posts: 24

Re: MyRogers App on Android

Same issue here with last update about a week ago.

Looks like this has been going on for a long time and Rogers incapable of fixing it!!!

 

I am able to log on into MyRogers via desktop.

I am using a Samsung S8 and the app was working fine until last App update about a week or so ago

Now the "Remember me" functionality is no longer working and I have to log in each time...after log-in the app works fine. App version is 5.13.4.4

 

Posted on Google Play also and Dev suggested uninstalling app - Rogers phone and not possible 😞

How about you give me a credit of $20 per month until you fix it - how is that for incentive

RogersTony
Moderator
Moderator
Posts: 1,180

Re: MyRogers App on Android

Hello, @beushtial & @snocow

 

Welcome to the Rogers Community Forums!

 

We appreciate you taking the time to leave a review on the MyRogers App via the Google Play Store. I rely heavily on the remember me feature so I can understand your frustration with it no longer working after the recent update. 😞

 

Uninstalling and reinstalling the app is one of the troubleshooting steps recommended to ensure that your app is up to date and that the app cache data has been cleared. Usually, it is a helpful step but in this case, there is an issue with the update that has caused this feature to stop working. It should be fixed in the next update as reported by technical support.

 

Thanks so much for your post in the Community and thank you for your patience while we resolve this matter.

 

RogersTony

snocow
I Plan to Stick Around
Posts: 24

Re: MyRogers App on Android

Hi RogersTony;

I would love to try uninstalling and re-installing the app.....I have a Samsung S8 phone supplied by Rogers.

When I go to Apps and select MyRoger I have Disable or Force Stop options...no uninstall like other apps.

 

Please provide uninstall instructions.

 

Thanks

Pauly
Resident Expert
Resident Expert
Posts: 2,822

Re: MyRogers App on Android

if its pre-installed on your phone you should go into the settings and clear all the data related to the app, then disable it, when you re-enable it, it puts the old version which was included with your phones firmware branding, then you can upgrade to the new one thru the google play app store. try this and let us know


snocow
I Plan to Stick Around
Posts: 24

Re: MyRogers App on Android

Thanks Pauly;

Tried that and did not work.....after disabling and re-enabling was not able to log in on phone - kept giving me an incorrect username or password - same behavior since update when you uninstall the update to go back to prior version. Yet in all case can still log into desktop version

 

I applied the updater via google Play store and was able to log in via phone but system still does not "Remember me"

 

On latest app version I note a Lock Icon on top left of screen with words Secured Form next to it

On lower right - Protected by reCAPTCHA

Not sure if either of these were there pre March 5th? update