Maintenance on MyRogers App

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 3

Maintenance on MyRogers App

I keep getting a error when trying to use the Rogers my account Application for a few months now . The error states that the application is going through maintenance and to check back

I have tried uninstalling and reinstalling the app multiple times

I can use My Rogers on Rogers.com with no issues

Currently I am using the IPhone 7 - all updates have been completed

Any suggestions?

 

*** Edited Labels and Title ***

Highlighted
Moderator
Moderator
Posts: 527

Re: Maintenance on MyRogers App

Greetings @StacyLeChamb,

 

Welcome to the Rogers Community Forums and congrats on your very first post! 👍

 

This is definitely concerning! It's odd that you would be able to gain access to your online profile via the website, but not through the app! It does sound like you've taken all of the right measures to ensure success. 

 

If possible, we would love to have a closer look into this at our end. Please send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please CLICK HERE.

 

Kind regards!

RogersLaura

Highlighted
I've Been Here Awhile
Posts: 3

Re: Maintenance on MyRogers App

I have been having issues for over 6-8 months with my Rogers App .. the error I am getting is that the app is under maintenance and to try again later .. I have uninstalled and reinstalled the app on my iPhone 7 .. I can access the app on my iPad but don’t understand why I can’t get it on my phone. Last help I got my username was changed to my email and my password was changed but that didn’t resolve any issues.

Highlighted
Moderator
Moderator
Posts: 1,798

Re: Maintenance on MyRogers App

Hello, @StacyLeChamb.

 

Thank you for your continued patience; getting the maintenance error can be quite inconvenient. The maintenance error usually means the app is running in the background for an extended period and unable to establish a fresh session with the server. 

 

Are you running the current app version, 5.13? Can you please try closing the app from the background before launching it. This action should help the app to establish a fresh session.

 

Please keep us posted!

 

Cheers,
RogersMoin 

Highlighted
I've Been Here Awhile
Posts: 3

Re: Maintenance on MyRogers App

I don’t have the application running in the background ... I have uninstalled and reinstalled the application as I said multiple times so it’s the most up to date version .. but for fun I tried again today it is saying version 5.13 .. maintenance error is still there
Highlighted
Moderator
Moderator
Posts: 1,798

Re: Maintenance on MyRogers App

Hello, @StacyLeChamb.

 

Thank you for confirming that the app is not running in the background. The app works for you on the iPad, and the web portal works as well, indicating the app is getting blocked on your iPhone.

 

At what stage do you get the maintenance error? After signing in to the app or before signing in? 

 

I look forward to your response. 

 

Cheers,
RogersMoin

Highlighted
I've Been Around
Posts: 1

Re: Maintenance on MyRogers App


@RogersMoin wrote:

Hello, @mywegmansconnect

 

Thank you for confirming that the app is not running in the background. The app works for you on the iPad, and the web portal works as well, indicating the app is getting blocked on your iPhone.

 

At what stage do you get the maintenance error? After signing in to the app or before signing in? 

 

I look forward to your response. 

 

Cheers,
RogersMoin


I can access the app on my iPad but don’t understand why I can’t get it on my phone. Last help I got my username was changed to my email and my password was changed but that didn’t resolve any issues.

Highlighted
Moderator
Moderator
Posts: 527

Re: Maintenance on MyRogers App

Hello @ShyCoyote,

 

A warm welcome to the Rogers Community Forums! Thank you for your first post! 👍

 

If you are able to log in okay on your iPad then you should be able to use the very same credentials to log in to your phone as well. A few questions for you:

 

- What type of phone do you have?

- When you pull up the MyRogers app, are you able to enter your username and password and get past the sign-in page?

- What specific error message do you receive? (if any)

 

If possible, we'd also like to have a closer look into this for you to see if we can help. Please have a look at my message above to learn how to connect with us privately. 

 

Thank you!

RogersLaura

 

 

Highlighted
I've Been Here Awhile
Posts: 4

Re: Maintenance on MyRogers App

I have the iPhone 11 Pro. I get “Were doing some maintenance to get things running smoothly. Please check back later.” I have app version 5.13.1. I have tried uninstalling and reinstalling. I have also made sure it wasn’t running in the background. This problem has been going on for months now.
Highlighted
Moderator
Moderator
Posts: 1,798

Re: Maintenance on MyRogers App

Hello, @Vat.

 

Welcome to Rogers Community Forums! 🙂

 

Thank you for joining this discussion; not able to access the app for so long can be quite inconvenient. 

 

We'd love to get to the bottom of this; please answer the following: 

  • Are you able to access MyRogers on the web at rogers.com/myrogers?
  • At what point do you get the maintenance error? Like after signing in?
  • Have you tried turning off the WiFi and accessing the app on the data connection?

I look forward to hearing from you. 

 

Cheers,

RogersMoin