How Can I Upgrade My Wireless Device?

[reddingtongomes]

I would like to know if I need to talk to a live agent to upgrade my iPhone 7 Plus to a iPhone 8+?

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[RogersYasmine]

Hello @reddingtongomes,

Welcome to the Rogers Community Forums and great first post! 😁

If you are the Account Holder or an Authorized Level 1 Contact on the account in question, there are several ways in which you can request a hardware upgrade. **Please note that there is a 30-day waiting period before an Authorized Level 1 Contact is eligible to upgrade their device.

Please see below for the various options:

Self-Serve via Rogers.com: Just log in to your MyRogers profile online, select the line you wish to upgrade, and select 'Upgrade My Device' under the Manage My Device section.

Live Chat Service Online: 

rogershelp.com/chat

Mon - Sun: 7 am - 12 am (ET)

By Phone:
1-888-764-3771

Mon - Sun: 7 am - 12 am (ET)

Social Media Support Online: Facebook.com/Rogers -or- Twitter @RogersHelps (available for support 24/7)

You can also visit any Rogers branded location during regular business hours (please bring your drivers licence or passport for reference) or send us a Private Message here in the Rogers Community Forums! For more information on how our Private Messaging system works, please CLICK HERE.

**Please note that there is a $35 Set Up fee applied to all new activation and hardware upgrades. A price plan change may be required.

I hope this helps!

RogersLaura