HomeConnect app functions not working

[Manderine]

Unresolved issues with ignite HomeConnect App. I am able to log in, but the functions do not work. Unable to test connection, restart gateway, either get a blank screen or error something went wrong try later. I am able to see people I have set up to monitor screen time, but when I click in, they say no devices found. When I click assign devices I get the error message something went wrong. Have done all the basic troubleshooting, restart, clear cache/date, Uninstall/reinstall. Rogers rep could not resolve and said ticket would be escalated.. Still waiting.

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[RogersCorey]

Good afternoon @Manderine!

I understand that the HomeConnect app not working is incredibly inconvenient but I'm glad to hear that we've already escalated this issue for further investigation.

Have you received any updates on your ticket as of yet?

Regards,

RogersCorey

[Manderine]

Hello, nothing as of yet other than a ticket number and that there is a delay.

[Manderine]

Unresolved and still waiting on updates. I would appreciate getting this fixed as soon as possible.

[RogersJermaine]

Hi @Manderine,

We appreciate your patience with having this issue investigated. We are certain that with the ticket that was created we will be able to get this resolved for you. If you would like us to check on the status of the ticket to provide any further updates, please feel free to reach out to us via private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,

RogersJermaine