Home connect broken : Can't change name or WiFi password

[JImm2341]

Both iOS and Android - can't update SSID name or password. App is broken wish we can still update this basic things via 10.0.0.1 via web. SMH

Ignite Moden 2nd Gen

***Edited Labels***

[JImm2341]

Login > click on WiFi to change password > pop only appears on the bottom of the app with the only action option is the "x" to close the pop-up, and no option to update the WiFi password or SSID.

Maybe the Dev can do something about it now. Wish I can give you a screenshot

[57]

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@JImm2341 wrote:  Wish I can give you a screenshot

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When logged into the forum and creating a post, see the area near the top of the area where you're typing for icons. There is a "camera" icon that you can click on to attach a screenshot.

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[JImm2341]

Thanks for the feedback.

 I see it now after changing it to Desktop mode.

ATT: Dev Team please see screenshots

• Can't drag or move the pop-up bar
• Tried changing the orientation of my device from portrait to landscape mode to no avail.
• Removed and redownload the app on both iOS and Android, no avail 
• Made sure device is on the latest firmware available by the manufacturer which is Apple and Google

Look forward to a solution. Thanks 

[RogersTony]

Hello, @JImm2341 

Welcome to the Rogers Community Forums!

We definitely want to ensure the app is working properly for you. I was unable to replicate this issue on my app.

• Can you confirm the app version you are using?
• Can you try rebooting the modem to see if anything changes?

Let us know if issues are ongoing.

RogersTony

[JImm2341]

Same issue , also tried factory reset the thing twice holding the WPS button on the button. FYI I can only change the SSID and WiFi password via this hard reset at this point. SMH 

App  version

[RogersJermaine]

Hi @JImm2341,

Thank you for your continued patience and we appreciate the troubleshooting steps you have completed. Are you able to complete any other tasks in the app such as creating a profile or enabling the advanced security? If once you are on the Overview tab and you click on Share WiFi do you run into the same issue? Can you also provide us with the make, model, and the OS for the devices that you are using. 

Regards,

RogersJermaine 

[JImm2341]

I think the issue is with my modem. I got my friend to login with his account and he was able to modify his settings on my devices 

How can I get this resolve?

[RogersJermaine]

Hi @JImm2341,

Thank you for the updated information. We can certainly take a further look at your modem and determine if it does need to be replaced.

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,
RogersJermaine 

[JImm2341]

Hi,

The amount of time I have to wasted for a response only to be asked the same repetitive question when I already answered earlier. I should have just switch to Bell.