Home Connect App issue - Wifi tab is missing

[cwsj]

It has been a while that my Home Connect App does not show the Wifi tab, which caused trouble for me to adjust wifi settings. I called Rogers technical support but they have no idea of it. What caused this issue and how can I set up wifi without this tab?

**Labels Updated**

[RochelleP]

Literally dealing with the same problem! I’ve had a ticket open for a couple weeks with no resolution. I’m on the phone with them again. I’ll update my comment if I get anywhere

[Yashpatel]

I have the same problem. It's started few days ago and since then rogers technical support have created 3 tickets so far but no solution.

[cwsj]

same here. The technical support doesn't help at all. They kept saying it's my fault and closed the ticket. This is what they said:

There are no issue found. This is more like a single fault issue with the App and the device. Please TURN OFF/TURN ON the device and try again.

If that fails then uninstall/Reinstall the Home Connect APP also try using a different device and launch the APP again. Closing this Ticket.

[Yashpatel]

I had the same problem but i got the modem replaced with new one and now my problem is solved.

[RochelleP]

Okay it’s fixed, it’s actually fixed!! Update your home connect app to Rogers Xfinity app and everything is back. All the profiles, the wifi tab, everything!

[cwsj]

No,...unfortunately upgrading to Xfinity still didn't resolve this issue for me. I still only have 2 tabs - Overview and Account.

[JackalBear]

I have also upgraded to Xfinity and don't have these buttons.  I can't control my port forwarding which is now affecting my work.