Error code 20003 via Smart Home Monitoring App

[Milo88]

For the past 6 months I haven’t been able to sign in to the smart home monitoring app and I am consistently receiving the error code 20003. I have been told by Rogers that the issue has been resolved on at least 3 separate occasions however the problem still persists. I am at the point where I don’t believe this can be resolved and feel I will be forced to switch providers….has anyone else experienced this and was it ever resolved?

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[RogersCorey]

Greetings @Milo88!

I am sorry to hear that this issue is still unresolved for you.

I'd like to take a look at your account so I can review the history of this issue to get a better understanding of what's going on.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey