07-01-2020 11:35 PM - last edited on 07-02-2020 10:55 AM by RogersMoin
I just got Roger's Ignite TV and internet and installed the Ignite TV app on my Galaxy S9. I can watch a program on my phone but I can't see any options for casting to a TV or Chromecast device. Is this not possible?
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Solved! Solved! Go to Solution.
10-04-2021 07:09 PM - last edited on 10-04-2021 07:15 PM by RogersZia
Why won’t the ignite app allow a show downloaded to my phone to be casted?
10-05-2021 06:27 PM
10-09-2021 07:40 AM - last edited on 10-09-2021 08:12 AM by RogersTony
My Ignite app os not casting all of sudden. TV displays ready to cast under Ignite Tv logo. Nothing.
10-10-2021 08:09 AM
Greetings @tmbusines!
Have you tried yet to powercycle both your TV and your device? Please try powering off your device fully and unplugging your TV from the power for 10 seconds.
Is your TV and your phone running the most recent OS update available to them? If not, please update and try again.
Let us know if either of these steps work.
Regards,
RogersCorey
10-11-2021 05:44 PM - last edited on 10-12-2021 07:09 PM by RogersJermaine
Hi,
My Chromecast stopped working with the Rogers ignite app. It was working fine for months and then stopped working. All other apps work with the Chromecast, but not the ignite anymore.
I can get it to say on my tv ready to cast with the finite logo on my tv and when I try to cast it on any device to my Chromecast it says casting and nothing happens.
I'm on a 5g Internet connection
Does anyone have any suggestions.
Thank you for your time
10-12-2021 05:44 PM - last edited on 10-12-2021 07:10 PM by RogersJermaine
Hello and welcome to the Community @Jman5,
We can certainly further assist you with the casting issues you're currently experiencing with your Ignite TV app.
To ensure that we get this resolved for you I'd like to ask you a couple of quick questions.
- The device you’re using to access Ignite TV – as well as the device you’re casting onto – are they both connected to the same WiFi network?
- The device you’re casting onto is tuned to the same input that your Chromecast is plugged into (e.g., HDMI 1, HDMI 2)?
- What device are you using to cast? Are you on the latest software?
- Are you getting any error messages?
- Which Chromecast Gen are you using?
We look forward to hearing from you.
Cheers,
RogersRahul
10-12-2021 06:26 PM
10-12-2021 06:39 PM - last edited on 10-12-2021 07:12 PM by RogersJermaine
Hi,
Thank you so much for your reply.
I'm connected to the same wifi and HDMI. The Chromecast I'm using is a Chromecast second generation I think.
I believe I have the latest software.
How would I check my software?
When I try to cast it says on my tv ignite ready to cast, but it won't connect anything. No error message it just says casting on my phone and ready to cast on my tv and nothing happens.
I'm using my Huawei cell phone to connect and never had any issues before untill now.
I've tried my tablet to connect and it won't work either with ignite.
All my other apps like sportsnet or NHL work on my Chromecast from my phone, but the Rogers ignite app won't work.
Thank you very much for your time and help
10-13-2021 06:28 PM - edited 10-13-2021 06:36 PM
Good evening @Jman5 @ChristianK,
Thank you for the detailed information! We can open an investigation to look into this for you.
Please send a private message to @CommunityHelps so we can get started on this. Not familiar with our private messaging system? No worries, click here.
We look forward to hearing from you.
Cheers,
RogersRahul
10-14-2021 07:12 PM
Yes, I've tried recycling the chromecast, phone and tv. I'm not on a Rogers wifi network (Cottage location) but it worked fine 2 weeks ago. It also works at home on a Rogers wi-fi network no problems.
Nothing has changed in the setup. Even from my laptop using the Rogers web app for Ignite I have the same issue. All other apps can cast no problem. When trying to cast from Rogers Android app or Windows app I get IGNITE TV and Ready to Cast displayed on the TV. The phone app is tuck on Casting to Living Room TV, which is my name for Chromecast. Thanks for the attention to this matter.
10-18-2021 06:56 PM
10-18-2021 07:46 PM
10-18-2021 08:09 PM
10-18-2021 08:42 PM
having the same issue. casting worked a week ago this week it just spins and shows Ignite on the TV and ready to cast. When I go back to the cast option I get a message No Media Selected" even though I selected a recording
10-19-2021 05:40 PM - last edited on 10-19-2021 05:44 PM by RogersZia
I have been having issues casting Ignite TV , When I cast from my Hauwei Pad, laptop or phone to the TV on the TV it says "ready to cast" and doesnt play the channel or video
10-19-2021 07:01 PM
Same, started happening to me last night. We have three different Google cast devices, all are doing the same thing. Once I start the cast, the tv says the normal ready to cast, but when I try to load any content nothing happens. Had been working fine for us up until now. My other apps cast no issue.
10-19-2021 08:07 PM
Hello Community!
I know casting is a popular feature and we want to ensure you're able to utilize the feature. If you're continuing to experience issues with casting, please reach out to us via PM @CommunityHelps so we can investigate further.
We look forward to hearing from you.
Cheers,
RogersRahul
10-19-2021 08:47 PM
same issue...worked Sunday night, not Monday night.
"ready to cast" and no media selected....
10-19-2021 09:20 PM
Same issue as the others on the thread, "ready to cast" sign but nothing actually casting, first time seeing this today...
If anyone finds a solution could you please share with the broader group?
10-19-2021 11:22 PM - last edited on 10-19-2021 11:37 PM by RogersJermaine
Anyone else having this problem where they try to Chromecast using the Ignite TV app onto their TV and it doesn’t work?
I have the 3rd generation Chromecast where it use to work until recently. Now all I get is the Ignite TV logo on the tv and below is saying Ready To Cast.
I went to buy a new chromecast, it worked for a week and now it’s back to not working. Very frustrating.
10-20-2021 09:00 AM
I am also having the same issues with casting, just started yesterday. Have cycled everything, re-setup my chromecast and it still does not work. It is definitely the Ignite app because I can cast from my iPhone from any other app no issue. Think maybe something happened during your last update to the wifi hub app??