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Cannot connect using the HomeConnect app on my iPhone

jaymend
I've been around

I have been trying to use the HomeConnect app to login so I can update my router settings... specifically I want to change my wifi password. Problem is as soon as I press the sign in button after entering my Rogers ID/PSWD (which I am able to use on the Rogers Website to view my bills), I just see the animated three dots and it does nothing until I finally get a timeout error after a couple of minutes.

 

I have tried uninstalling/reinstalling the app, linking/unlinking my account, even spoke to a rogers tech... I was then sent a case number which I followed up today but the person on the other end of the chat just said the case # had missing info and transferred me to a bot.

 

I have seen other people having the same issues (on the App Store users have mentioned this exact same problem). Is there a definitive step by step solution to this issue?

 

If this useless app cannot connect and I am unable to update my password, can I use the web based interface (10.0.0.1) to update my wifi password? I initially was able to use 10.0.0.1 to perform the intitial setup on my modem (white modem SB7?)... but now when I go to it the wifi password plus other settings are grayed out and I am instructed to use HomeConnect on my smartphone to update the settings.

 

 

 

***Edited Labels***

3 REPLIES 3

Re: Cannot connect using the HomeConnect app on my iPhone

RogersTony
Moderator
Moderator

Hello, @jaymend 

 

Welcome to the Rogers Community Forums!

 

We can definitely assist you with the issues you have been facing with your Home Connect app.

 

Please send a private message to @CommunityHelps so we can gather your info and get started. Not familiar with our private messaging system? No worries, click here

 

We look forward to hearing from you.

 

Regards,

 

CommunityHelps

RogersTony

Re: Cannot connect using the HomeConnect app on my iPhone

mine is doing the same thing.  why is it all browser based now.  i see the app using chrome to run when it didn't before the update.  

Re: Cannot connect using the HomeConnect app on my iPhone

Hello, @JawKneeBlaze.

 

I appreciate you joining this conversation, and welcome to our Community! 

 

Is the app access failing after authentication? The app prefers Chrome, but it can work with browsers. It seems the handoff to the app after authentication is being interrupted. Do you have popup blockers enabled on your browser? 

 

If yes, can you add an exception to the app?

 

Cheers,

RogersMoin

 

 

 

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