Can not use MyRogers app or Live Chat on iPhone or PC without getting error messages

[Phase]

For a couple months now every time I try to use the MyRogers app to look for new phone deals so I can upgrade my phone I have been getting the "Sorry something went wrong!" error, then when I try to use it on my PC browser I get met with the same issue. When I click "Live chat" I get "Sorry, our live chat specialists are unable to complete a hardware upgrade for you." I left it alone for the first couple months because it wasn't that pressing of an issue, but now it's become increasingly frustrating that it's become unusable on both iPhone and PC. All my devices are up to date, I've tried all the standard "fixes" like clearing cache, deleting cookies, restarting devices, etc.. Nothing fixes the problem. I pay all my bills on time through auto payment and have never missed a payment either since signing on with Rogers so I'm not sure what could be causing this issue or why it's so difficult to fix. 

I included a screenshot of the error messages I'm getting on the PC browser below.

Any help on fixing this issue would be greatly appreciated!

***Edited Labels***

[RogersZia]

Hi @Phase,

Welcome to the Community!

I appreciate the details and the troubleshooting steps you've shared with us. I'll try my best to help you regain access to MyRogers. Just a couple of questions to begin:

1) When was the last time you were able to access your account and services via MyRogers?

2) Have you made any changes to the account or added or removed any services around the time you lost access to MyRogers?

3) Is it at all possible that you have more than one MyRogers profiles? Did you maybe use a different email in the past?

Looking forward to hearing from you.

RogersZia