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Knowledge Base Articles

VPN Troubleshooting FAQs

As many of us are now working from home using a Virtual Private Network (VPN) software, these FAQs can be helpful for troubleshooting some common issues.   What is VPN? At a high level, once you’ve launched and authenticated VPN software, you’...

Use Downtime Schedules with Ignite HomeConnect

With Ignite HomeConnectTM, you can use Downtime Schedules to bring designated devices offline to make sure the whole household gets a good night’s rest, focused study time and more. While paused, these devices will not be able to access the inter...

Find My IP Address

The following steps explain how to locate your IP address.   Using Windows To locate your local IP address click Start. In Windows 8 from the tiles screen click Desktop then press the Windows logo + R. Click Run.In the Open field type cm...

How to Restart or Reset the Ignite WiFi Gateway Modem

Restarting or Resetting your Ignite WiFiTM Gateway is a simple way to resolve various technical difficulties. There are a few ways you can do this.   Restart the modem Using the Ignite HomeConnect app If you can’t reach the power cord for your...

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Port Forwarding FAQs

Some commonly asked questions about port forwarding can be found below.   What is Port Forwarding? Port forwarding is the process of configuring a Wi-Fi modem or gateway to allow services to connect (or be ‘forwarded’) to a specific computer or devi...

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