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Knowledge Base Articles

Turn On Parental Controls with Ignite HomeConnect

You can use Ignite HomeConnectTM to apply easy Parental Controls to devices connected to your Ignite WiFi network. This helps reduce the risk of kids accessing inappropriate content while online at home.   Ignite HomeConnect is available exclusiv...

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Set Up Profiles to Manage Devices with Ignite HomeConnect

You can use Ignite HomeConnectTM to set up personalized profiles for family members, guests or activities. Once created, these profiles let you easily pause access, turn on Parental Controls or Downtime Schedules, set up Active Time Limits and mo...

Access the Ignite HomeConnect App

Setting up your Ignite Gateway for the first time or want to manage your home network?  Learn how to easily access Ignite Home ConnectTM available to all Ignite Gateway customers. Not sure if this is your modem? Check under “Internet” on your MyRoge...

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Use Port Forwarding with Ignite HomeConnect

Use Ignite HomeConnectTM to set up port forwarding to enable applications like video games, video conferencing and more.   Ignite HomeConnect is available exclusively for Rogers Internet customers with the Ignite WiFi Gateway modem. Not sure if t...

Troubleshooting Ignite WiFi Pods

My pods appear online but I’m still having WiFi issues.   Try troubleshooting the issue with these steps: Test your WiFi connections using the Ignite HomeConnectTM app.Only use pods indoors.The ideal spot for your pod is halfway between your g...

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