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Knowledge Base Articles

Protected Browsing on Ignite HomeConnect

Ignite HomeConnect offers Protected Browsing to help reduce the risk of accessing known sources of malware, spyware and phishing for all devices connected to your Ignite WiFi network.   Ignite HomeConnect is available exclusively for Rogers Int...

Troubleshooting Fibre-to-the-Home Connectivity Issues

You can solve most connectivity issues by restarting your Rogers Optical Network Terminal (ONT) device which connects fibre-to-the-home and your Ignite WiFi Gateway modem. The process takes about 10 minutes, and unlike a factory reset, restarting y...

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Unable to Access the Internet – Ignite WiFi Gateway

If you are a Shaw customer, you’ll need to visit the Shaw website for support with Rogers Ignite services. If you’re currently unable to browse websites or stream when connected to the Ignite WiFiTM Gateway, follow these steps below: Step 1: Check i...

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