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Knowledge Base Articles

Troubleshooting Fibre-to-the-Home Connectivity Issues

You can solve most connectivity issues by restarting your Rogers Optical Network Terminal (ONT) device which connects fibre-to-the-home and your Ignite WiFi Gateway modem. The process takes about 10 minutes, and unlike a factory reset, restarting y...

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Unable to Access the Internet – Rogers Xfinity Gateway

If you are a Shaw customer, you’ll need to visit the Shaw website for support with Rogers Xfinity services. If you’re currently unable to browse websites or stream when connected to the Rogers Xfinity Gateway, follow these steps below: Step 1: Check...

Understanding Home Internet Data Usage

Wireless home internet: data usage, tracking & more   Our Wireless Home Internet packages provide fast and reliable internet, with all the speed and usage you need. But keep in mind that your data usage depends on your household’s online activities....

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