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Knowledge Base Articles

How to turn on Active Time Details on Rogers Xfinity (app)

With Rogers Xfinity (app), it’s easy to see how and where you or your family are spending screen time so that you can better manage online usage. The optional Active Time Details feature provides an ongoing summary for the devices assigned to a user ...

Protected Browsing on Rogers Xfinity (app)

Rogers Xfinity (app) offers Protected Browsing to help reduce the risk of accessing known sources of malware, spyware and phishing for all devices connected to your Rogers Xfinity Internet WiFi network.   Rogers Xfinity (app) is available exclu...

Troubleshooting Fibre-to-the-Home Connectivity Issues

You can solve most connectivity issues by restarting your Rogers Optical Network Terminal (ONT) device which connects fibre-to-the-home and your Ignite WiFi Gateway modem. The process takes about 10 minutes, and unlike a factory reset, restarting y...

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Unable to Access the Internet – Rogers Xfinity Gateway

If you are a Shaw customer, you’ll need to visit the Shaw website for support with Rogers Xfinity services. If you’re currently unable to browse websites or stream when connected to the Rogers Xfinity Gateway, follow these steps below: Step 1: Check...

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