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Resolved! Rogers Ignite 500u - Ethernet Switch Bottleneck

Hey there, I had a technician come in and setup my modem today. I've got the new rocket modem (hitron) and am getting 400+Mb down on wifi with the 5G connection on my phone and laptop, but ethernet is bottlenecked at 45Mb down on my PC.  I did some d...

Nathaniel_A by I've been here awhile
  • 2939 Views
  • 2 replies
  • 0 likes

Hitron CODA - 4582 - No IP Pass-through Option?

Hello,   I have Hitron CODA - 4582. I have connected an additional Asus router and I want to access NAS over the internet through this new (Asus) router. But it wont allow me because the new router is assigned internal IP and is not visible externall...

z_mak by I've been around
  • 3191 Views
  • 1 replies
  • 0 likes

Parental control app for Chromebooks

For those parents who are looking for ways to control their children's use of their Chromebooks, this may be of interest:   https://mobilesyrup.com/2018/12/13/google-chromebook-family-link-parental-control-app/  

Datalink by Resident Expert
  • 1825 Views
  • 1 replies
  • 1 likes

Resolved! One of the devices can't connect to the Internet via wifi or Ethernet

My HP laptop won't connect via wifi or ethernet.  I get the icon with the exclamation point & it says connected no internet access.  The Toshiba laptop connect so does the Moto g5.  So I don't think it's the modem.  The modem is several years old. I ...

Sunbird by I plan to stick around
  • 15001 Views
  • 16 replies
  • 0 likes

Please help me get CGNM-3552 on Gigabit

Hello,I started gigabit over 2 years ago and when it first came out we had the rocket CGNM-3552. It worked great. Then Rogers said we get a free upgrade to the new CODA modem. This modem does not work well at my house and I ended up fighting for hour...

hen555 by I plan to stick around
  • 3537 Views
  • 7 replies
  • 0 likes

Cannot Connect to Google Services on Home Internet Network

I've been having a problem the past couple days that I can't seem to get to the bottom of. Whenever I try to connect to a Google services site (Drive, Docs, Photos, etc.) I get connection errors and it will not load. This is happening on two hard-wir...

Claranon by I've been here awhile
  • 2856 Views
  • 3 replies
  • 0 likes

Son bypassed DNS. Can I force DNS on router/modem?

Hello everyone   I have the CODA-4582U modem and am using open dns as a parental control for my kids. It works like a charm but my oldest boy has figured out how to bypass DNS on his chromebook and switched to google dns. Is there a way to make a rul...

KamWest by I plan to stick around
  • 8164 Views
  • 13 replies
  • 1 likes

Resolved! Rogers and Twitch.tv - Seeking an official response

Hello,   First and foremost, mods, please don't merge this post with the "Throttling RTMP" thread. That thread has gone unanswered long enough (10+ pages) and this issue needs to be addressed by a Rogers employee. Believe me, I am not trying to be pa...

dtx1 by I plan to stick around
  • 11982 Views
  • 28 replies
  • 1 likes

My newly swapped modem is not working.

I’ve been having problems with my home internet for months now (very inconsistent download speeds with low upload speeds) so Rogers sent over a technician to check it out.The first modem had issues where it would randomly cut the wifi connection off ...

Mann99 by I've been around
  • 3148 Views
  • 2 replies
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Resolved! DOCSIS 3.1 Rollout

Hello all, first of all I just want to let you know I was not been able to login to the forum for 3 days, and it took me over 20 attempts to login this time. ( please fix the sign-in).   When can we expect DOCSIS 3.1 rollout .. it will fix the ping/l...

JohnBeaudin by I'm a senior contributor
  • 8914 Views
  • 20 replies
  • 1 likes

New cabinet / node?

Hi, I received a letter on my door this past March from a 3rd party Rogers contractor, stating that a new cabinet (presumably another neighbourhood node) was going to be built adjacent to my property. It also stated that there was no ETA, and if I ha...

toolcubed by I'm a senior contributor
  • 5911 Views
  • 7 replies
  • 0 likes

Resolved! Email size

How do I determine overall email size I am sending with attachments?  I already know size of attachments.

djr1 by I've been here awhile
  • 4217 Views
  • 3 replies
  • 0 likes

WiFi - 5G Network - Fluctuating Speeds between 45-389 Mbps

We recently had the ignite package installed (tv,wifi/internet,phone/home security) with 500 mbps/unlimited. It's been about two weeks and I've had countless connection/signal/speed issues. We've had about 3 different tech people help.  We've got int...

difoster by I'm here a lot
  • 7183 Views
  • 8 replies
  • 0 likes

Resolved! What is this Hub in my Apartment Building

Hello,   I am having problems of low upload speed with my rogers ignite 1Gb (getting around 10 to 15 Mbps) and the tech recently diagnosed that there is no problem in my hardware or my apartment cables. (and ecalated the issue and I honestly have no ...

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Qubit by I plan to stick around
  • 4501 Views
  • 4 replies
  • 0 likes

Resolved! Cancel Rogers/Yahoo Email

I cancelled Rogers internet a couple months ago, I just have TV...I don't want a mail acct. How do I get rid of yahoo rogers email acct???       ***Edited Labels**

mert25-25 by I've been here awhile
  • 6246 Views
  • 3 replies
  • 1 likes

Resolved! Website is not accessible from Rogers internet, but it's ok from Bell's.

My VoIP stopped working. I tried to get help from VoIP provider, and they send engineers to check my voip adpaters are ok, the only issue is Roger's home internet. Then I tried to get help from Roger's live chat, but both agents claims everything is ...

MikeMC by I've been here awhile
  • 4960 Views
  • 4 replies
  • 0 likes