12-20-2019 09:29 AM - last edited on 02-07-2021 08:41 AM by RogersTony
Hello All,
I have Rogers Ignite and an Arris XB6 modem. I am having some connection issues. First of all the internet works for my 3 TVs and my Wife's, daughters and my phones. My son returned home and his phone shows it connects but it won't actually download anything and nothing works. Also we tried my PS4 and it wouldn't connect. Also tried a LAN cable and it shows it was connected to ignite but wouldn't actually connect. I have called Rogers tech support with no resolve. I also called Playstation and they advised it is a modem/ISP issue. I took the PS4 to by brother-in-laws house and it connected to his ignite without issue. Also my sons phone worked fine there as well. I can't find any other ideas to fix this other than to get a new modem. Any ideas?
Thanks.
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Solved! Solved! Go to Solution.
12-29-2019 07:00 PM - last edited on 02-07-2021 08:41 AM by RogersTony
Hello,
I have resolved the issue. I required a new modem. Apparently most of these modems are refurbished from the US and something to do with Xfinity and blocking the devices. My father also had the same issue in London. Looks like my issue happened after the last firmware updates to the modem.
Anyways, thanks for the help.
12-20-2019 05:20 PM - last edited on 02-07-2021 08:41 AM by RogersTony
Hey @foxdog!
Lack of connectivity can certainly put a damper on the whole Ignite experience to say the least! It's interesting though that it's only occurring on those two devices. I'd be happy to help. Can you confirm the following for me?
Thanks!
12-29-2019 07:00 PM - last edited on 02-07-2021 08:41 AM by RogersTony
Hello,
I have resolved the issue. I required a new modem. Apparently most of these modems are refurbished from the US and something to do with Xfinity and blocking the devices. My father also had the same issue in London. Looks like my issue happened after the last firmware updates to the modem.
Anyways, thanks for the help.
01-14-2020 11:46 AM - last edited on 02-07-2021 08:41 AM by RogersTony
How did you get a new modem?
My situation is similar. It works ok on the cell phones and TV mostly but both my wired PC and my girlfriend's WiFi Mac experience frequent disconnects.
I'd like to try replacing the modem but asking Rogers for one does not do the trick.
02-07-2021 08:19 AM - last edited on 02-07-2021 08:43 AM by RogersTony
Ignite Promise is not a Promise. Connection keeps breaking so often with this new Gateway modem, we were better off with the previous one, any solutions for a very stable and consistent connection with the promised speed!!!
02-08-2021 08:40 AM
Greetings and welcome to our Community @jay-5!
If you're having difficulties with your Internet connection, I can troubleshoot.
Please PM us @CommunityHelps. If you're not familiar with our PMing process, you can find instructions here.
Regards,
RogersCorey