Wifi not connecting automatically

[Victoria99]

My wifi is not connecting to our devices. At first it was my husband's iPhone, now my Samsung phone and my daughter's iPhone. We didn't notice at first and used up all our data in our phone plan. All of our devices are set to autoconnect. I've rebooted modem. Any suggestions?

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[intcountzero]

What equipment are you using for Internet? Rogers modem? Or 3rd party router?

[Victoria99]

We use a rogers modem

[intcountzero]

A few Q's:

- Do your devices connect fine at other wifi elsewhere? Like a coffee shop?

- Do you have a lot of walls in your house?

- Where is the modem located? Basement? Living Room? Upstairs Bedroom?

- How many sq ft is your residence?

- How many rooms do you have? How many floors?

[Datalink]

@Victoria99 go into the wifi settings of the modem and change the following, one step at a time and then check the devices in question to see if they connect to the modem as expected:

1. Change the Security mode to: WPA2-PSK (AES) This might currently be set to some form of WPA2/WPA3. WPA3 is a newer security protocol, but, there are numerous devices in use today that are not WPA3 capable.  The modem should take that into account, but, I wouldn't count on it.

2. If you don't have any wifi devices that run 802.11ax, change the wifi Mode to 802.11a/n/ac or just 802.11 n/ac if that is available and you don't have any old wifi devices that are in use.  Its possible that the Samsung and Iphone are not 802.11ax compatible.  Its just depends on the age of the phones.  You can check on that by reviewing the wifi specifications of the phones. 

3. Separate the networks into two distinct networks, one running 2.4 Ghz and one running 5 Ghz. To do that, disable bandsteering, which allows the modem to shift devices between either network.  This is a source of never ending complaints with Rogers wifi as many devices simply do not connect to the modem when the modem attempts to force the device onto a network that its not designed to operate on.  This is typical with 2.4 Ghz only devices which the modem attempts to force onto the 5 Ghz network.

So, follow the Rogers instructions as seen here, but in this case, check the box to allow the modem to “Use different names and passwords for 2.4 GHz and 5 GHz WiFi”.  If you have WiFi pods, this option will not be visible.  Once checked, rename one of the wifi networks and then reboot the modem.  After the reboot you will have to connect the devices that are affected by the network name change.

https://www.rogers.com/support/internet/how-to-ensure-bandsteering-is-on-for-the-ignite-wifi-gateway...

Newer devices such as laptops and phones should be able to handle bandsteering which causes the modem to use the same network name for both 2.4 and 5 Ghz networks, but, I wouldn't count on that as being an absolute statement.  One final check would be to ensure all devices are up to date, which would include their wifi drivers.

Please post your results, good or bad ......