Sometimes my whatsapp won't work on wifi and it sends me a message to permit it to use data instead same goes for wifi calling. It tells me that my wifi might be blocking it. I don't believe that's the case. Please help.
Hi RogersMoin. Having the same issues. I suspect it’s ipv6 blocking. I have the black ignite router with the most current firmware(Rogers equipment) . I disabled ipv4 firewall entirely, there is a bug it ipv6 firewall UI where’s it wouldn’t accept to disable the firewall. Firewall logs increment when trying WhatsApp video chat but it’s always gray when call is accepted, no audio or video. Multiple iPhones XR and two iPhone 12s. Works in cellular, but not in wifi.
I opened a ticket but it’s been over a month. Techs have reached out to WhatsApp.
Can you confirm for us if you have "Protected Browsing" enabled on your Ignite WiFi hub? You can read more about it here. If so, disable and let us know if the issue persists. If persisting or not enabled feel free to reach out to us via PM @CommunityHelps and we can check on the status of that ticket for you.