01-22-2021 11:07 PM - last edited on 01-22-2021 11:09 PM by RogersAndy
Sometimes my whatsapp won't work on wifi and it sends me a message to permit it to use data instead same goes for wifi calling. It tells me that my wifi might be blocking it. I don't believe that's the case. Please help.
01-23-2021 10:56 AM - edited 01-23-2021 10:58 AM
Thank you for posting your concern in the Community; it looks like the WiFi connectivity is getting blocked.
Please answer the following so that we have a full overview of the issue:
We look forward to hearing from you.
03-19-2021 09:27 PM
03-20-2021 09:07 PM
Can you confirm for us if you have "Protected Browsing" enabled on your Ignite WiFi hub? You can read more about it here. If so, disable and let us know if the issue persists. If persisting or not enabled feel free to reach out to us via PM @CommunityHelps and we can check on the status of that ticket for you.
You can read more about our PM system here.
04-04-2021 12:41 PM
Yes, I can confirm the "Protected Browsing" has is off and have never been turned on.
I have disabled IPv4 firewall, but the UI doesn't allow to save disabling IPV6 firewall for troubleshooting.
I can see IPV6 drops, but not specific enough to validate the whatsapp tcp/udp ports.
The Ticket C163640688 was closed without resolution.
All logs for Today
|FW.IPv6 INPUT drop , 2197 Attempts, 2021/4/04 11:32:03||Firewall Blocked|
|FW.IPv6 FORWARD drop , 1652 Attempts, 2021/4/04 11:32:03||Firewall Blocked|
07-19-2021 11:06 PM
I am facing the same issue. No idea what to do. Any update on this issue?
07-19-2021 11:13 PM