Upload speed dropping to 4mb/s and latency hitting 4000 consistenly

[Mvp17]

Hi there, for the past year, I've been getting sporadic drops in speed and increases in latency. Usually, I will be getting 900 down and 150 up, with a good latency of only 20-50. However, ever since they did work in the neighborhood (putting down fiber?) Internet has been going haywire randomly at night usually. Every time I run a speed test, it freezes up my internet and while watching Pingplotter I can see the crazy increase of my ping jump to 2500+ on every hop to google.ca

My router is the CGM4331ROG, I am on wired setup. I have tested both wireless and wired, using my computer and my phone. Having ping plotter open and testing with my phone makes ping plotter go crazy as well. I have even tried disabling all devices from the network and testing and still the same issues arise. I have tried replacing connectors on the coax cables inside and outside and slightly tightening them; not too much, but nothing has worked.

Thanks for your time, I hope we can find the cause of this and have it solved soon!

[Wesfoulds]

Me to all the time

[RogersCorey]

Good morning @Mvp17 and @Wesfoulds!

Thank you for detailing the troubleshooting that you've done thus far. Certainly, I understand that intermittent speed issues and latency can be highly disrupting. 

We'd be happy to take a closer look to see what is going on! Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey