Unable to get different SSID for 5G

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I've Been Here Awhile
Posts: 3

Unable to get different SSID for 5G

I just changed my Rogers Internet Modem (Hitron CGN3) as the old one was dropping connection at least twice a day and support had run out of other ideas.

 

Now when I setup the new one it said that I will only have 1 SSID and my devices will swtich between them.  I want to have the previous setup where I had 2 ssids. 

 

When I try renaming the 5G network to Rogers-5G it also renames the 2G one. Can any one help?

 

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Resident Expert
Resident Expert
Posts: 6,434

Re: Unable to get different SSID for 5G

@jaspritsingh Rogers has enabled Band Steering recently and I believe that requires single SSID use.  Somewhere in the wifi User Interface, there is probably a setting to enable/disable Band steering, and possibly a setting to enforce single SSIDs.  Have a look thru the wifi UI to look for the Band steering setting and disable it.  Have a look for any setting for single SSIDs as well.  I haven't heard of any setting such as that, so its possible that the Band Steering enable/disable does it all.  If that is correct, once the setting is disabled, you should be able to set different SSIDs.  Maybe one of the moderators can comment on that one.



I've Been Here Awhile
Posts: 3

Re: Unable to get different SSID for 5G

Thanks for the quick reply. 

 

It was indeed band steering. I was able to get 5G to show up almost instantly. Sadly the speeds are now terrible. 

 

I am on a 300mbps connection. 2G gives me 60 mbps tops while 5G which previously topped 500 Mbps is now averaging around 10-12 Mbps. 

 

 

Resident Expert
Resident Expert
Posts: 6,434

Re: Unable to get different SSID for 5G

@jaspritsingh have a look at the following post, specifically the wifi settings and applications to check your wifi environment so you can determine whom you're competing with for open or clear wifi channels:

 

https://communityforums.rogers.com/t5/Internet/slow-wifi/m-p/429489#M54216

 

Adjust your wifi settings as required.  When you disabled Band Steering, the 5 Ghz wifi channel may have defaulted to a less than optimal channel for your location. 

 

When you have a look at your wifi environment, you might find that the 2.4 Ghz band is a write-off if you happen to live in a typical neighbourhood with a great many 2.4 Ghz networks running. 



I've Been Here Awhile
Posts: 3

Re: Unable to get different SSID for 5G

You were right again. The Channel for 5G was set to auto and was 45. In the drop down there were only range options. I selected  the highest one possible and now am getting correct wifi speeds again since last evening. Thanks a lot for your help. Much appreciated. 

I've Been Around
Posts: 1

Re: Unable to get different SSID for 5G

A couple of days ago the internet speed on my PC was around 400 Mbs, now it is fluctuating between 20 - 50. I checked the modem page where it shows 15 devices and my desktop has a connection type of 2.4ghz while others are at 5ghz. This affected my sisters PC as well but her iPad is going at the normal speed.

 

Is there any way to fix this? My older brother was the one who setup the internet so I'm clueless going about this. I tried logging in to my ignite modem which if I understand, the username is supposed to be admin and the password as the current Wi-fi password but it shows the password as incorrect.

Moderator
Moderator
Posts: 1,163

Re: Unable to get different SSID for 5G

Hello @ttt24!

 

I moved your post into this thread because I think the issue you're encountering is the result of band steering.

 

If band steering isn't enabled on your modem, the other alternative is that the devices on 2.4G simply aren't connected to the 5G network. The solution to that would be to forget the 2.4G network and then try to connect to the 5G network instead.

 

If you're uncertain about how to look at your home gateway network settings, please reach out to us @CommunityHelps and we'd be happy to look into it for you. If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I've Been Here Awhile
Posts: 2

Re: Unable to get different SSID for 5G

Yesterday morning all my devices connected to my 5G wifi lost internet connection. And now only my regular internet shows up when looking for wifi networks. I disconnected the power to my modem for 2 minutes and it still didn’t show up. Any ideas?

I've Been Here Awhile
Posts: 2

Re: Unable to get different SSID for 5G

Thanks unfortunately when I go into my wifi settings the 5G option just isn’t there.
Moderator
Moderator
Posts: 784

Re: Unable to get different SSID for 5G

Hello, @Thorpedo

 

I can understand how concerning it can be to have the 5G network disappear from all of your devices.

 

It sounds like band steering has been enabled on your modem. This combines the 2.4G and 5G Wi-Fi networks and allows your devices to switch seamlessly between 2.4G and 5G Wi-Fi based on signal strength.

 

If you preferred to have the networks separated you would need to turn band steering off in the Wi-Fi settings page in the Admin settings of your Gateway modem. It will be under Wireless > Advanced > Band Steering toggle to Disabled and Save Changes.

 

Then go into Basic Settings and adjust the Wi-Fi network name to indicate 5G and your devices should be able to find the network again. 

 

Let us know if this works for you.

 

RogersTony