The reliability of Rogets service doesn't appear to have improved since they disrupted the entire country earlier this year. For the tenth time this year, I've list internet etc for an entire day. Rogers are oblivious to the needs of people who earn a livelihood working from home. Just pay your bill and shut up seems to be their mantra. They even sent me a text telling me the fault was fixed when it wasn't. I guess they didn't want to pay overtime to the technicians to do a half way decent job. Their CEO told us he was going to fix the reliability issues. He lied!! When will Rogers provide the level of service we require, and pay a lot of money for? I'm fed up waiting for Rogers to get their act together. Bell is looking really hold right now. Who is coming with me to Bell or Telus.?
Good afternoon @Bobparsons,
Welcome to the Community!
I appreciate your feedback and I understand how inconvenient service interruptions can be. We're definitely working hard to provide our customers with a reliable service.
We haven't been notified of any active outages right now. If you continue to experience service issues please let us know via the forums so we can assist you further.
Best of luck at Bell. I was a customer for over 30 years. They promise the world and deliver disappointment.... constantly upping your price after promising it's good for 2 yrs
I will admit, Rogers is looking like they are headed back in that direction after pulling up their socks rather nicely for a while
Truthfully though, if you havent been with a competitor recently (Bell or even one of the smaller ones), if you are ever expecting 100% uptime, to never have issues, and to bend over backwards to try and fix stuff instantly, its a bit of a pipe dream.
They have all had the same sorts of issues..
While in a perfect world we shouldnt have to.. but now a days, everyone should have a back up just in case. And most do with cellular.
Especially in the case of business. If your work requires 100% online, having a backup solution. Even if cellular and not perfect, but at least its not 100% down. yes its an extra cost.. but its the cost of doing business.
You can start getting into the business level internet (instead of home), but not 100% sure on any forms of SLA on them. Going up to a more corporate grade rogers internet, you DO get an SLA.. which will guarantee more update, quick tech response, etc. BUT at a cost, you could be paying 4-5x as much as home, to get that SLA.