Rogers Ignite Internet Gigabit 1.5: should wireless be faster than Ignite Internet 500u?

[Kromtara]

Hi everyone - greetings from the void. I will also apologize in advance if this question has already been answered but, if so, I couldn't find it. We have been happy with our Rogers Ignite TV bundle. Up until now our internet was Rogers Ignite Internet 500u. We had our connectivity checked in the neighbourhood and our home; we have the latest generation Rogers Ignite Modem; and had wireless internet speeds of approximately what we were paying for, 500mpbs. We have a busy home with five adults all essentially working from home and all with both PC/laptops and cellphones. We are not using ethernet (wired), just wireless. Our neighbourhood has Rogers fibre.

Last week we were offered a good promotion to upgrade to Rogers Ignite Internet Gigabit 1.5 and took advantage. However, after the upgrade, the wireless speed on our devices is approximately the same as before - up to 500mbps no change. Two questions:

1. With all the latest technology and upgrades should we have faster wireless internet speeds with Gigabit 1.5 than we had with 500u, or is 500mbps the limit?

2. If so, how can we make the speed change happen. We have already reset the router, etc.?

Thank you for any advice - Kromtara

*Edited Labels***

[Datalink]

I was thinking something similar.  When you run a speedtest using the nearest Rogers speedtest server, what do you get for speedtest results?  You can also try the google fibre test which is located at:  speedtest.googlefiber.net

If you're speedtest results are higher than 650 or 866 Mb/s, then the connect rate numbers that the adapter card is reporting are incorrect.  

If the speedtest numbers are lower, ok, then possibly the connect rate numbers are correct. 

None of that explains why, when you moved the pc to a closer location, you still didn't see 802.11ax running.  Did you do a speedtest with the pc parked closer to the modem and if so, what were the results?

[Kromtara]

Averaging all the speed tests: 450 Mbps download and 50 Mbps upload. As I said this is quite acceptable for what we are doing. I was just curious if more speed could be achieved with a Wi-Fi 6 connection but maybe the card is connecting as fast as it can just giving curious results in Windows 10.

[Datalink]

Can we go back to what you indicated previously, which is: "When I run WifiInfoView it shows networks in my neighbourhood with 802.11 g/n, 802.11 n/ac, and also 802.11 g/n/ax. Two of these rows are my own Rogers router name (different MAC addresses) that shows my PC connecting to the 802.11 n/ac (green) and NOT the 802.11 g/n/ax."

So, to me, that indicates possibly two hidden networks running from your modem, each running 802.11 n/ac, and one network, which connects to your pc's, also using 802.11 ac. 

What is set in the modem's wifi settings, in terms of the 5 Ghz waveform?  802.11 n/ac, or 802.11 n/ac/ax, or some other form indicating ax transmission.  

Given that the adapter appears to be detecting other networks running 802.11ax, that brings up the question of "what is the modem set for, in terms of the 5 Ghz waveform?"  

Do you happen to have a laptop that you can load with Winfi Lite or WifiInfoView and use that as an additional device to check the modem's output waveform?

[Kromtara]

I got these off the Rogers Ignite Router for 5GHz. Note that almost all the settings are locked down.

[1tpg1]

Why not hook up one of the computers to the ethernet then see the real throughput. Make sure you hook up at 8:00 p.m. during prime time. I'm very curious to see if anyone gets close to 1.5 Gbs

[Sanja74]

Am I the only one that is on the Rogers ignite 1.5gbs plan that's getting less than 400mbs on any device? I have been on this plan for 5 months and from day one everything has been lagging.  The tv has been cutting out and it's the closest to the modem (according to tech support, proximity between device and modem).  According to my multiple conversations with technical support we have tried everything.  We switched cables for the pc that was getting 19mbs on wireless, and now on a cable is receiving 100mbps. I have been contacting them at least once monthly with the same conversation and tests over and over again.  

Today when I spent 3 hours being bounced around from billing, to technical support 3 times, to operations, and finally to management.  Conveniently they only have 1 record of me contacting them, and refuse to compensate me in anyway.  We were with fido (which uses the rogers lines) with zero issues and were paying for 75mbs but were receiving over 100mbs with no lagging, issues or tv cutouts.  For 5 months I have been paying for 1.5gbs, which tech support said we should be seeing speeds at 500-700mbps, and my last test once again only shows, 100mbs on pc, 370mbs on lap top, 360mbs on my phone.  The tv cut out for an hour today, but had been cutting out almost every 2-3 days (Netflix and Disney not working on tv but works on laptop so it's not the app).  January 4th the tv cut out again and the modem wasn't working, and I used my phones data to see if the rogers website is showing an outage in my area, and it said they didn't have any outages.  So I thought it was our modem again, I wasn't able to open the chat and the phone calls weren't going through, and now I am to blame that they can't see my attempt to talk to support so I can't be compensated. I asked them to send me an email because I have screen shots, videos and pictures with dates and times every time my tv has cut out, and conversations with tech support that I email to myself. Management said we don't need it, on our end it shows once that's that.  I have never experienced anything like this, absolute crash customer and technical support. I just no longer want to be paying for a service I'm not receiving.  

So I want to know if it's worth sending a technician or will I waste more time fighting with them.  Im about to cancel this thieving. 

[RogersMoin]

Hello, @Sanja74.

I appreciate you joining this thread, and welcome to our Community!

Upgrading to the 1.5G Internet service and not seeing the upgrade in speed on the devices can be disappointing. We have had several discussions in our Community on this topic; let's figure out why you are not seeing speeds higher than 400 Mbps. Getting 19 Mbps on wireless and 100 Mbps on wired connection does point to an issue with the wireless and Ethernet adapter on that PC. 

We can run diagnostics on your line to pinpoint the problem; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

Cheers,

RogersMoin