Recover or Restart a Deleted Email Account

[liyghlglughlugh]

I recently deleted an email sub account as i hadnt been using it much. I used it for signing up for things at retail stores and other non-essential online sign ups, none of which i care about but i just realized that there is one service that uses the deleted email account.

Is there any way to recover that account or is there a certain time delay before signing up again with the same email address?

Except for the one service, its basically a spam account, so its not a huge deal if i can't get it back, but it would be nice.

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[RogersZia · Accepted solution]

Hello @liyghlglughlugh,

Welcome to the Community and thank you for your inquiry :).

When you delete a Rogers Yahoo! email address, the system marks the address as terminated for 90 days before deleting it in full. This allows you the option to restore/reactivate the email address if you need to. We cannot reactivate the email after the 90 days time has elapsed. 

If it has been less than 90 days since you've deleted the account, please reach out to us via PM @CommunityHelps and we'll be happy to complete your request. You can find instructions on our private messaging system, here.

RogersZia

[liyghlglughlugh]

With the help of  @CommunityHelps , i was able to recover my sub account!

Thanks for your help!

[mru]

Hello:

I accidentally deleted a secondary email account a couple of hours ago.

I'll appreciate if someone can instruct me on how to recover the account.

It appears there is a posted solution here but I can't seem to be able to access it.

Many thanks,

Regis

[RogersMoin]

Hello, @mru.

Welcome to Rogers Community Forums! 😃

Thank you for posting your concern; since your secondary email account just got deleted, we can try retrieving it for you. 

It has to be reactivated from the backend, so please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog. 

Cheers,

RogersMoin

[mru]

Just to let you know that Rogers Support was able to recover and reactivate my deleted email account. Thanks. 

[Steve204]

I recently had to cancel my Rogers Internet and Television Service due to a move to a region Rogers doesn't service.  Still have wireless service.  I was assured I wouldn't lose my email accounts (kind of makes sense).  Well couldn't be any further than the truth.  After wasting hours on the phone with representatives and being told that they set it all up so that my sister-in-law who has internet service, that my accounts would be transferred.  Now today being told that all they could do is dump all the emails in her account.  Don't have any faith or expectation that is going to work.  Whats the real answer or solutions?

[RogersJermaine]

Hi @Steve204,
 
Welcome to the community, and thank you very much for your post 🙂
 
The rogers.com emails are available for our customers with Cable Internet and Wireless Internet services. 
 
We understand the importance of keeping the same email and moving the account over to a family member with an active Internet service is a solution.  
 

Cheers,
RogersJermaine

[BL52]

I have recently (2 hours ago) deleted one of my sub Rogers/Yahoo accounts. How can I recover it?

[BL52]

how can I access @CommunityHelps  ? Who should I address my problem to ? Can I actually correspond with the particular person from Rogers /Yahoo technical help?

[57]

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@BL52 wrote:

1. how can I access @CommunityHelps  ? 

2. Can I actually correspond with the particular person from Rogers /Yahoo technical help?

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1. A link to that is outlined in an earlier post, but I'll provide a different set of instructions below:

When logged into the forum, click on @CommunityHelps  .  On the page that comes up, you'll see a link on the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail, but it may have ended up in your spam folder...

2. You will be corresponding with one of the mods on this forum, usually the "expert" on the particular topic, who can typically assist, however, you will likely not be corresponding with "technical help" which is a different group(s).

[mikeb5]

Hi, I have a rogers email that seems to have been deleted but I still have my services and I need this back asap, this is my business email. Is someone able to help me!

[RogersMoin]

Hello, @mikeb5.

Thank you for joining our Community and working with us in private messages. We're glad we could recover email accounts. Thank you for being a member of the Rogers family.

Cheers,
RogersMoin