Port forwarding not working for some days

[brianmo]

I switch to Rogers ignite internet plan since Aug 2024. Port forwarding was setup properly and working well since then. 

However I find port forwarding stop working. I try to restart ignite gateway and wifi. Then delete/setup portwarding again. Unfortuantly none of the steps can solve the issue.

Double check the ip and ports are correct. Advance security is off in my gateway.

Please advise what else can do to make it work.

Thanks

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[-G-]

@brianmo  Port Forwarding on the Ignite Gateways has been notoriously fragile and unreliable for years.

One thing that you can do is, if you have reserved an IP address in DHCP for your device, check to see whether it is actually using that address or whether it got assigned a different address.  Also, open HomeConnect to check whether the device shows as being online in the device list.  A device getting the wrong IP address or appearing offline can cause Port Forwarding to break.  Unfortunately, I don't know what the fix is.  When this sort of thing happens, people try factory-resetting their Gateway and re-doing the configuration from scratch... and things start working again for a while... but then port forwarding often break again.

[brianmo]

I solve it with a workaround, by set the modem to bridge mode, and use own router to do what I need. Fortunately the router work so far so good.

Quite disappointed about the ignite modem. I reset to factory default, restart it, delete/recreate the port forwarding and change device IP several times, none of them work. I don't know how it work at first few days. 

I guess the root cause is that, we don't config modem/router box directly within our LAN. Instead, we send config request to Rogers via HomeConnect APP, then Rogers config my box remotely. Things happen out of our control in this big loop.