Provisioning Issue- No Internet for 7 Days with no End in sight

[ilumley]

I moved into a condo that has Rogers Ignite included with it at the beginning of November. Our internet worked fine until last Monday when it suddenly went out. I called and got a technician to come in Tuesday to fix it- he replaced our modem and said it should be up and running in 24 hours max- he assumed it would be only a few hours. Well as you can imagine 24 hours has come and gone 7 times. I have spoken with countless tech support people and 5 managers and still as I write this the internet is not fixed and nobody has any estimation on how long it will take to get it back. All they can say is " I am sorry this must be hard to have no internet. We are working on it." Apparently this is a provisioning issue. I cant express how extremely frustrating it is to go 7 days without internet when you work from home and I can't even switch service providers because of this Condo situation. I am beyond frustrated and so dissapointed that this can't be fixed - this is hands down the WORST experience with a company I have ever had I can't believe it has not been resolved. I feel powerless. 

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[RogersJo]

Greetings @ilumley, 

Thanks for bringing this up to our much needed attention! We're saddened to hear about the technical issues you're encountering. 😥 I can assure you this is most certainly not the type of experience we want you to be having. I know firsthand how imperative it is to ensure you stay connected, especially when you work from home. Has the issue since been resolved?

If not, we can certainly have a gander on our end to check the status of the provisioning issue. Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersJo