Poor Internet/TV/Phone Quality

[psmuz]

In the past couple weeks I feel like my ignite services have gotten worse. At first, the home phone started cutting out. After that I noticed that my TV would lag occasionally, and websites on computers wouldn't fully load. After looking over some similar problems on the forums I tried doing some ping tests, and there's no packet loss when trying Google DNS but around 25% for Rogers.

I'll also say that when I initially switched over to ignite, I had a big issue where my connection would drop several times daily and then restart. It's been resolved, but it ended up being an issue in my area that was affecting others as well. 

If anybody has any advice or suggestions as to any other tests I could try to isolate the problem, it would be greatly appreciated.

*Added Labels*

[User8180]

I've had the exact same problems.

[RogersMoin]

.Hello, @psmuz & @User8180.

Thank you for posting your concern, and welcome to our Community!

Poor service can certainly disappoint; I appreciate your patience. The details provided indicate either the RF signal or the WiFi network degradation.  

Did you notice the intermittency on a wired device? 

The modem placement plays a vital role in maintaining an optimized WiFi network. You can check our modem placement article for placing the modem. 

Can you log in to your modem (Gateway > Connection > Rogers Network) and provide the Downstream, Upstream tables? You need to scroll down to the bottom to find those signal levels. This helps us to figure out if there is an issue with the RF signal. 

I look forward to hearing from you!

Cheers,

RogersMoin

[psmuz]

Hey @RogersMoin, thanks for responding. 

So most devices are wireless, but I have one PC that's hardwired that was having issues.

The Upstream table is blank, but here's the Downstream table.

Downstream	Channel Bonding Value
7	8	9	10	5	6	1	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	2	3	4	0	33
Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked		Locked
591000000	597000000	603000000	609000000	579000000	585000000	279000000	615000000	621000000	633000000	639000000	645000000	651000000	657000000	663000000	669000000	675000000	681000000	687000000	693000000	699000000	705000000	711000000	717000000	723000000	825000000	831000000	837000000	843000000	849000000	855000000	861000000		352800000
37.636276	37.636276	37.636276	37.636276	37.355988	37.636276	37.355988	38.605377	37.636276	37.636276	37.355988	37.636276	37.355988	37.636276	37.355988	37.355988	37.355988	37.636276	37.355988	37.355988	37.636276	37.355988	37.636276	37.355988	37.355988	36.609653	37.355988	36.609653	36.609653	37.636276	36.609653	36.386890		38.71 dB
1.799999	1.599998	1.400002	1.799999	1.799999	1.500000	3.200001	1.900002	1.400002	1.799999	1.200001	1.200001	1.299999	1.299999	0.799999	1.000000	1.200001	0.799999	0.700001	0.900002	0.900002	0.299999	0.900002	0.500000	0.000000	-0.700001	-0.599998	-0.700001	-1.000000	-0.900002	-1.400002	-1.799999		2.400002 dBmV
QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256		OFDM

[RogersRahul]

Greetings @psmuz,

Thanks for sharing the above information with us, It's super helpful. We'd like to run diagnostics on the service and take next steps to address the issue.

Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

We look forward to hearing from you.

RogersRahul