Rogers Community

BlueJays16 · ‎02-22-2023

Just upgraded to 1.5 Gbps. Use to be on 1.0 Gbps tier. Never was able to reach more than 700 even in off peak time. Speed tests are usually around 500 or so.

When I had 1Gbps I had an Asus AC-86U router which was replaced by an Asus GT-AX6000 router. Speeds were still the same either hardwired via Router or to modem directly. This was on the XB6 modem. The XB7 modem was replaced when I got the new Internet tier but still experiencing the same issue. Hardwired to XB7 and through the router.

My PC has an Intel I225-V (2.5Gbe) card. Hardwired to the modem with the tech onsite and only got 500 down 55 up. He replaced the connectors outside and said it should ramp up in a couple of days. But I was already getting those sub par speeds when I was on 1Gbps package and XB6 modem. Now that I'm on 1.5 Gbps tier I expect to see around 1200 down at least directly connected to my PC via the 2.5Gbe port on the XB7.

What are my next steps here to get some improvements in my speeds.

Testing Setup:

- XB7 2.5Gbe to PC Intel I225-V 2.5Gbe LAN directly (~500 down, 50up)

- XB7 2.5Gbe to Asus GT-AX6000 2.5Gbe WAN and LAN 2.5 Gbe to PC 2.5 Gbe (~500 down, 50up)

End goal setup:

- XB7 2.5Gbe to 2.5Gbe WAN on Asus GT-AX6000

- Asus GT-AX6000 2.5Gbe LAN to QNAP QSW-2104-2T (4 port 2.5Gbe and 2 port 10Gbe) switch

- QNAP switch 2.5 Gbe to PC 2.5 Gbe Intel I225-V LAN card and other associated 2.5 Gbe items

*Added Labels*

-G- · ‎03-24-2023

@Erick2 This thread was started by users who upgraded from the 1 Gigabit service to 1.5 Gigabit only to see their speeds decrease?

Are you seeing this problem as well or are you experiencing a different issue where your speed tests over Wi-Fi (presumably to an Ignite XB7 gateway) are maxing out at 550 Mb/s?

If you are asking about slow speeds over Wi-Fi, I have seen performance vary depending on the operating system that your computer is using, the Wi-Fi hardware and driver. I have also seen Wi-Fi performance drop with some Ignite Gateway firmware builds. For example, I'm running into some performance issues with my Mac and the current Technicolor XB7 firmware (CGM4331COM_5.2p21s1_PROD_sey). I also experienced Wi-Fi 6E performance and stability issues with the AX210 card on a Windows PC, and it took quite a bit of time (and troubleshooting) to find a driver that would play nicely with the current XB8 firmware.

BlueJays16 · ‎03-31-2023

so only update I got from Rogers is this. Still only 650down

A quick follow-up; I just heard back from the backend teams, and they do not see any indication of slow speeds.

The results are fantastic.

Your package is accurately provisioned for 1.5G/50Mbps speed
All 4 Upstream channels are running with good signal levels, including the OFDMA, looking good
All 32 Downstream channels, including 2 OFDMs, are looking good
The SNR on both Upstream and Downstream looks optimum
The node (neighbourhood) performs excellently even in the peak periods

We can arrange a tech to test the speed at your premises if you would like.

-G- · ‎04-01-2023

@BlueJays16 Is your Intel I225-V on an Intel-branded board/adapter or integrated onto a system board made by ASUS or some other 3rd-party?

BlueJays16 · ‎04-01-2023

@-G- I no longer have the I225-V anymore (but it was a 3rd party from IOgear) as I swapped to the Realtek PCIe 2.5Gbe card. I was able to pull in at one point 1800. Where as the I225-V was unable to do that at all.

BlueJays16 · ‎05-15-2023

bringing this back up, Rogers said my line is okay. Just been busy with other stuff how are my signals from the modem. I performed a factory reset and the speeds were unbearable at first, but now they have settled and stabilzed, but only get ~500.

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

20

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

21

22

23

24

25

26

27

28

29

30

31

32

34

33

34

Locked

693 MHz

279 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

849 MHz

855 MHz

861 MHz

216 MHz

350000000

216000000

39.3 dB

41.9 dB

40.2 dB

40.1 dB

40.2 dB

40.3 dB

40.0 dB

34.5 dB

0.0 dB

38.8 dB

38.9 dB

39.3 dB

39.1 dB

39.3 dB

38.1 dB

38.8 dB

39.0 dB

38.9 dB

39.0 dB

39.2 dB

39.3 dB

39.0 dB

39.9 dB

38.7 dB

39.6 dB

39.9 dB

40.2 dB

40.4 dB

40.8 dB

-6.6 dBmV

0.6 dBmV

-4.9 dBmV

-5.2 dBmV

-5.3 dBmV

-5.2 dBmV

-4.7 dBmV

-5.4 dBmV

-5.7 dBmV

-5.8 dBmV

-6.6 dBmV

-6.5 dBmV

-6.7 dBmV

-6.3 dBmV

-6.7 dBmV

-6.6 dBmV

-6.5 dBmV

-6.8 dBmV

-7.3 dBmV

-7.0 dBmV

-7.1 dBmV

-7.0 dBmV

-6.5 dBmV

-6.1 dBmV

-5.9 dBmV

-4.7 dBmV

-5.2 dBmV

-5.3 dBmV

-5.0 dBmV

-4.2 dBmV

-3.9 dBmV

0.5 dBmV

-3.3 dBmV

0.5 dBmV

256 QAM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4	5
Locked	Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz	4 MHz
2560	5120	5120	5120	0
43.5 dBmV	46.3 dBmV	45.8 dBmV	46.3 dBmV	435000.0 dBmV
QAM	QAM	QAM	QAM	OFDMA
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA	TDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34
3768875779	558882678	558884645	558891699	558914759	558928593	558941625	3406198684	3236949179	5558170	3619299832	3985225121	559040104	559044561	559031257	559054388	559074424	559083013	559086808	559098652	559172339	559161866	559111913	528547130	559174483	559159617	485001240	523183824	559203332	559208511	559224495	559232090	2410402286	3768875779
1152536868	2836	549	349	291	265	299	783220039	668857830	145826214	542347332	312775175	1504	1500	1205	1899	1076	969	404	323	638	556	21099	4442	1550	8194	42430	2399	120	167	122	94	2064508512	1152536868
14043	61	49	37	36	40	28	619192981	1438493814	761433894	1345615448	519962455	83	76	186	2559	335	186	64	90	98	99	26934	7651	52	14676	108537	2818	75	59	50	19	5493	14043

BlueJays16 · ‎05-15-2023

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

20

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

21

22

23

24

25

26

27

28

29

30

31

32

34

33

34

Locked

693 MHz

279 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

849 MHz

855 MHz

861 MHz

216 MHz

350000000

216000000

39.3 dB

41.9 dB

40.2 dB

40.1 dB

40.2 dB

40.3 dB

40.0 dB

34.5 dB

0.0 dB

38.8 dB

38.9 dB

39.3 dB

39.1 dB

39.3 dB

38.1 dB

38.8 dB

39.0 dB

38.9 dB

39.0 dB

39.2 dB

39.3 dB

39.0 dB

39.9 dB

38.7 dB

39.6 dB

39.9 dB

40.2 dB

40.4 dB

40.8 dB

-6.6 dBmV

0.6 dBmV

-4.9 dBmV

-5.2 dBmV

-5.3 dBmV

-5.2 dBmV

-4.7 dBmV

-5.4 dBmV

-5.7 dBmV

-5.8 dBmV

-6.6 dBmV

-6.5 dBmV

-6.7 dBmV

-6.3 dBmV

-6.7 dBmV

-6.6 dBmV

-6.5 dBmV

-6.8 dBmV

-7.3 dBmV

-7.0 dBmV

-7.1 dBmV

-7.0 dBmV

-6.5 dBmV

-6.1 dBmV

-5.9 dBmV

-4.7 dBmV

-5.2 dBmV

-5.3 dBmV

-5.0 dBmV

-4.2 dBmV

-3.9 dBmV

0.5 dBmV

-3.3 dBmV

0.5 dBmV

256 QAM

OFDM

asamxia · ‎05-26-2023

I'd like to see any progress on this topic.

-G- · ‎05-26-2023

@asamxia wrote:

I'd like to see any progress on this topic.

Are you experiencing this same problem as well or are you considering upgrading your service and have concerns?

I don't know why some people are only getting a fraction of the speeds that they are paying for but it's not a universal problem affecting all customers. I subscribe to Ignite 1.5 Gigabit cable Internet (not FTTH) and I get download speeds that exceed 1.8 Gb/s and upload speeds that exceed 50 Mb/s.

asamxia · ‎05-26-2023

I have been experiencing the same problem with my internet connection. I had been subscribed to the 500u plan for several years and was consistently getting around 500 Mbps download speed and around 20Mbps upload speed. However, in April, I noticed that the upload speed became unacceptably slow, especially during the day when it dropped to less than 1 Mbps. I contacted a tech who replaced my modem with a new white modem (Gen 2), and I also upgraded my plan to 1.5G, hoping for faster internet speeds at the same price as the 500u plan.

Unfortunately, after the upgrade, I realized that this time my download speed was only ranging between 200 to 300 Mbps, which is slower than what I used to have with the 500u plan. I called another tech to address the issue, but he quickly concluded that the problem was with my Ethernet cable, suggesting that I replace it. The technician's visit lasted only 20 minutes, and he left without further investigation or explanation.
I am using a 2014 iMac with a 10/100/1000BASE-T Gigabit Ethernet card, and I use a CAT 6 cable for my internet connection. It is worth noting that I reside in downtown Toronto, which is in close proximity to the Rogers headquarters. Despite these factors, I am still experiencing the persisting issue with my internet speed.

I will continue contacting Rogers to fix this issue, and just curious to see what will happen since it seems there's no positive result or feedback from this topic here.

MyAxman · ‎05-26-2023

Bell installed fibre to the condo units where as Rogers has fibre to the Com rooms abd coax to units. I called Rogers to find out when their fibre will reach condo units. I was promised a call within a week its been 10 days.

Datalink · ‎05-26-2023

@MyAxman the response to your query might take some time as an upgrade to the buildings communications infrastructure might require an agreement with the provider, in this case Rogers, and the building owners, in your case the Condo Board??. That infrastructure upgrade is either the responsibility of the building owner, or, done thru an agreement with the provider, which usually means some type of bulk agreement for the building. You might get some answers if you were to approach the person on the condo board who looks after communications infrastructure issues. I don't believe that you're going to find that Rogers will run fibre to the condo units without some type of payback.

MyAxman · ‎05-26-2023

Im president of the BOD. i approved Rogers installation of fibre to the communications room Bell offered to install fibre to each condo unit which is underway. When i inquiredcabout Rogers next step i was promised a call back

Datalink · ‎05-26-2023

Ah, ok, you're the boss. What did Bell want in terms of payback for the fibre install, if you're allowed to say??

MyAxman · ‎05-26-2023

No cost to corporation. 7000 residents in complex. They even paid for security

gd8 · ‎05-31-2023

this 1.5gb internet is a joke. since I switched from 500mbps to 1.5g, I get at most 420 mbps. most of the time it is around 100mbps if not lower. 2 technicians came to the house, they changed all the external cables. no change in speed. I was getting more on a 500mbps for less money. what a scam

BlueJays16 · ‎05-31-2023

FYI, my issues have finally been resolved. They ran a new line to my house. There was some noise on the line coming to my house. You can see I'm getting 1500+ on my speedtest on Asus Merlin that is ran every 3 hours.

RogersTony · ‎06-02-2023

Hello, @gd8

Its disappointing to hear about the speed issues you are facing. We definitely want to help you get the speeds you are paying for.

We'll need a few more details before we can determine what is causing the slow speeds.

Are your devices connected via Ethernet or WiFi?
Are all of your devices showing the same speeds?
What speeds were you seeing on your 500 Mbps plan?

Please follow the steps here to provide us with your signal levels table so we and the community can review your signal levels.

We look forward to reviewing your results.

RogersTony

n8clarky · ‎09-04-2023

Lucky you!
I'm signed up for 1.5 gigs as well, but only getting 60mbs on wifi and 200 mbs wired

57 · ‎09-04-2023

@n8clarky wrote: I'm signed up for 1.5 gigs as well, but only getting 60mbs on wifi and 200 mbs wired

Please check out the following linked post and the posts that follow on why you may be seeing slow speeds and what you can do about it:

https://communityforums.rogers.com/t5/Internet/Slow-Speeds/m-p/510588#M75402

There's also plenty of discussion on the topic earlier in this thread.

Rb6 · ‎03-18-2024

This issue is with the connection to the XB7 modem. It needs to have control flow enabled on the port it's attached to the switch. The auto detect connection get the 2.5g right but for some reason the control flow remain disabled and this need to be enabled.

I'm luck because I have a XS512EM switch and I'm able to enabled this feature on the port that the XB7 modem is connected to on the switch.

Before enabling this you get drop in speed 400 down, after you'll get what you would expect.

Rogers Community

Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds

Re: Only receiving 1/3 of 1.5 Gbps Speeds