10-23-2019 06:21 PM - last edited on 10-23-2019 09:06 PM by RogersMaude
Recently purchased Rogers internet. I opted to install myself and they sent me a modem via UPS. I got an email the next day from UPS that the address of the recipient (me) was wrong. It was not. I called to clarify the address. Today the same thing happened.
I joined Rogers online chat to request picking up a modem in person from the nearest store. After going through 3 different departments I was told to call UPS. I've already done that.
It was also brought to my attention that an installation was scheduled for "wires" without notifying me. I requested to change the time of the wire installation since it was scheduled while I'd be at work.
Now I am wondering why they would even give me the option to install myself if a Rogers technician HAS to come to my apartment anyway?? If I had known that I would have requested the installation.
Now apparently a technician is coming for the wiring but my modem is missing in action in a UPS truck somewhere. I had to leave work early to make it home in time for the wire installation and I haven't heard anything from the technician yet.
Really regretting my decision to go with Rogers right now. Might have to cancel.
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10-23-2019 07:16 PM
How do you receive other items shipped via a courier at your apartment building? Is there a concierge there that could sign for shipments? If there is no prescribed method to handle couriered items at your apartment, perhaps you should bring that up with your owners? I doubt a courier would simply leave a package near the entrance like they would at a house...
10-23-2019 07:21 PM