Massive Ping Spikes

[57LateralRaises]

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.

Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.

Same for Wired and Wireless, also tested on multiple devices.

Using default ignite modem. Never had this problem, been using for months. The issue just started today, nothing has changed.

Example.

Was on the phone with support, they saw the problem from their end too, but they said they could only escalate it and couldn't send technician? 

***Edited Labels***

[57LateralRaises]

from pinging google.com ^

[57LateralRaises]

[Twendelboe]

You have a clear documented issue that is preventing you from using the service. Send a message to support with the same details you have provided here asking to void your contract.

Document the request. 

If (when) it is denied put in a stop payment and chargeback request via your credit card company that you used to pay the bill, making sure provide clear and concise evidence of everything you did to try to get help, including the message where someone told you anything under 100MS is acceptable and your response that you were regularly over 100MS. 

[57LateralRaises]

the issue got better for a while but it has returned again. it is unbelievable, getting 5000+ms spikes again

[angelagrech]

I am having the same issue, did you find a solution?

[cw991]

Having the same issue for about 3 months now . No fix in sight

[RogersZia]

Good evening @cw991 and @angelagrech,

Welcome to the Community!

You've come to the right place. To get started, I would recommend you to go through our troubleshooting guide here and post the results so we can analyze the data provided.

Looking forward to hearing from you.

RogersZia

[k4richard]

I got the same problem. Been a month. This happens from time to time. About for a month long every 2 years. I think they just limit our internet usage. But it's crazy we get such an unstable internet. I been thinking of switching for  a while now.

[k4richard]

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You cannot play online games with this ISP.