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Massive Ping Spikes

57LateralRaises
I plan to stick around

I am on Rogers Ignite 1.5 Gbps. Richmond Hill area.

 

Issue: Massive ping spikes (spikes up to 2000+ ms) once every minute or so, online games are completely unplayable, freezes (due to massive lag) during that couple seconds.

 

Same for Wired and Wireless, also tested on multiple devices.

Using default ignite modem. Never had this problem, been using for months. The issue just started today, nothing has changed.

 

image.png

Example.

 

Was on the phone with support, they saw the problem from their end too, but they said they could only escalate it and couldn't send technician? 

 

 

 

***Edited Labels***

23 REPLIES 23

Re: Massive Ping Spikes

57LateralRaises
I plan to stick around

from pinging google.com ^

Re: Massive Ping Spikes

57LateralRaises
I plan to stick around

image.png

Re: Massive Ping Spikes

You have a clear documented issue that is preventing you from using the service. Send a message to support with the same details you have provided here asking to void your contract.

Document the request. 

If (when) it is denied put in a stop payment and chargeback request via your credit card company that you used to pay the bill, making sure provide clear and concise evidence of everything you did to try to get help, including the message where someone told you anything under 100MS is acceptable and your response that you were regularly over 100MS. 

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