Lost WiFi Connection

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I've Been Here Awhile
Posts: 3

Lost WiFi Connection

I have hitron wireless modem and while I was on Firefox browser the wireless modem disconnected and I have to connect directly to the modem using the Ethernet cable, with the the cable the internet was working so I have to disconnect the modem and reset it to make the wireless work. Is it problem with the modem? Does it need update?

 

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Moderator
Moderator
Posts: 1,409

Re: Lost WiFi Connection

Hello, @Hamada1983.

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your query in the Community. If I correctly understood you lost the WiFi connection, then you have to reboot the modem to make it work. I appreciate your troubleshooting step of connecting to the modem through an Ethernet cable to determine the Internet is operational. 

 

We need more details to diagnose the issue; please answer the following:

  • What's the model of the modem? Like CODA-4582 etc.
  • When the WiFi connection was lost, what was the status of WiFi lights on the modem? Like no lights, stable lights or blinking lights. 
  • Did you notice lost of both 2.4 GHz and 5 GHz networks?
  • How often are you losing the WiFi connection?

Looking forward to hearing from you. 

 

Cheers,

RogersMoin 

 

 

 

I've Been Here Awhile
Posts: 3

Re: Lost WiFi Connection

My wifi model is

CODA-4582U

The status of wifi connection is blue and the lights are stable. I did not notice 2.4 GHZ or 5 GHZ is lost because on wired connection the internet was working fine. The wifi connection dropped for the first time.

Moderator
Moderator
Posts: 220

Re: Lost WiFi Connection


We need more details to diagnose the issue; please answer the following:

  • What's the model of the modem? Like CODA-4582 etc.
  • When the WiFi connection was lost, what was the status of WiFi lights on the modem? Like no lights, stable lights or blinking lights. 
  • Did you notice lost of both 2.4 GHz and 5 GHz networks?
  • How often are you losing the WiFi connection?

 


Hi @Hamada1983,

 

Thanks so much for getting back to us here!

 

In order for us to properly diagnose your Wi-Fi connection issue, we'll need the specifics as per RogersMoin's post above. If you are still experiencing issues connecting via Wi-Fi,  can you please confirm the light pattern on your modem in reference to the 2.4 GHz, and 5 GHz networks? (Are they lit, un-lit, solid or blinking?). Have you attempted to reboot the modem as per RogersMoin's suggestion, and if so, did this correct the issue? To reboot your modem, simply unplug the modem from the power socket for about 30 seconds before plugging it back in again. Please ensure that your connections are tight and secure on each end. 

 

We look forward to your reply!

 

RogersLaura

 

I've Been Here Awhile
Posts: 3

Re: Lost WiFi Connection

I rebooted my wifi and disconnect it for a minute. It seems working now.