Lost WiFi Connection

[Hamada1983]

I have hitron wireless modem and while I was on Firefox browser the wireless modem disconnected and I have to connect directly to the modem using the Ethernet cable, with the the cable the internet was working so I have to disconnect the modem and reset it to make the wireless work. Is it problem with the modem? Does it need update?

*Added Labels*

[RogersMoin]

Hello, @Hamada1983.

Welcome to the Rogers Community Forums! 🙂

Thank you for posting your query in the Community. If I correctly understood you lost the WiFi connection, then you have to reboot the modem to make it work. I appreciate your troubleshooting step of connecting to the modem through an Ethernet cable to determine the Internet is operational. 

We need more details to diagnose the issue; please answer the following:

• What's the model of the modem? Like CODA-4582 etc.
• When the WiFi connection was lost, what was the status of WiFi lights on the modem? Like no lights, stable lights or blinking lights. 
• Did you notice lost of both 2.4 GHz and 5 GHz networks?
• How often are you losing the WiFi connection?

Looking forward to hearing from you. 

Cheers,

RogersMoin 

[Hamada1983]

My wifi model is

CODA-4582U

The status of wifi connection is blue and the lights are stable. I did not notice 2.4 GHZ or 5 GHZ is lost because on wired connection the internet was working fine. The wifi connection dropped for the first time.

[RogersYasmine]

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We need more details to diagnose the issue; please answer the following:

• What's the model of the modem? Like CODA-4582 etc.
• When the WiFi connection was lost, what was the status of WiFi lights on the modem? Like no lights, stable lights or blinking lights. 
• Did you notice lost of both 2.4 GHz and 5 GHz networks?
• How often are you losing the WiFi connection?

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Hi @Hamada1983,

Thanks so much for getting back to us here!

In order for us to properly diagnose your Wi-Fi connection issue, we'll need the specifics as per RogersMoin's post above. If you are still experiencing issues connecting via Wi-Fi,  can you please confirm the light pattern on your modem in reference to the 2.4 GHz, and 5 GHz networks? (Are they lit, un-lit, solid or blinking?). Have you attempted to reboot the modem as per RogersMoin's suggestion, and if so, did this correct the issue? To reboot your modem, simply unplug the modem from the power socket for about 30 seconds before plugging it back in again. Please ensure that your connections are tight and secure on each end. 

We look forward to your reply!

RogersLaura

[Hamada1983]

I rebooted my wifi and disconnect it for a minute. It seems working now.

[nuxaquyi]

I'm using a CGN3 modem. Only been with Rogers about a month. 

Basically, my wifi network is now no longer available. The 2.4 ghz and 5 ghz icons on my modem are not lit up any longer. I've tried restarting the modem and doing a hard reset, however wifi still isn't available. I can access the internet if I plug the ethernet cable into my laptop. When I try to access 192.168.0.1 on either Chrome or Edge browsers, I get a 'this site cannot be reached; site took too long to respond' message, so I can't access my modem that way either. 

I've checked my area and there doesn't some seem to be any outages. 

Is there another way to force the factory reset? I've held the reset button with a pen for 10 seconds, thirty, longer and it will restart but wifi still isn't available at all. Super frustrating. 

[Datalink]

@nuxaquyi call tech support and ask the tech support rep to check the status of the wifi networks for your modem.  Tech support has access to all of the settings for the modems.  If the tech support rep confirms that the modem shows that the wifi networks are active, but, you don't see the wifi network LEDs at the front of the modem, or detect the wifi networks, then the only conclusion is that the wifi controller in the modem has failed.  

Now if you have tried to reset the modem by depressing the recessed reset button for 30 seconds, then the modem should have done a factory reset and should be waiting for you to complete the modem setup.  When you run the factory reset the connected pc should have a valid LAN IP address, so the pc should be ready to connect to the modem's set up page.  Start a web browser and type in any address.  The web browser should default to the modem's set up page from what I remember, despite any other entered address.  In any event, with the CGN3, you should be able to enter 192.168.0.1 at that point and the browser should end up on the modem's setup page.  

When you run a factory reset, you can usually set up the modem via connected ethernet device (pc or laptop) or via wifi.  I don't remember the wifi address, but when you look at the available wifi network on a pc or laptop, following a factory reset, you should see something along the lines of "Rogers Easy Connect", running as an open network.  At that point, it should be a matter of connecting to that network and navigating to the set up page, 192.168.0.1, or simply start a web browser, which should default to the setup page.

If you're having problems, don't hesitate to call tech support.  But ............. don't let tech support upsell you to the new Ignite system to solve what should be an easily solvable problem.  You might need a modem swap, but, that should not be a problem.