Large packet loss for the last couple days

[kooper]

I've noticed my internet has been degraded the last couple days and today I saw that I have significant packet loss, anywhere from 5-13%. I tested this with simple continuous ping as well as cloudflare's speed testing tool. I've also noticed my download speed used to be over 1gbps and now is around 400-500mbps. Upload used to be 50mbps and is now around 20mbps. What's interesting is that I ran a speedtest a few days ago and was getting over 120mbps upload, so rogers must have changed something recently.

XB7 is connected in bridge mode to an Asus GT-AX6000, all of which has been running great up until now.

--- google.ca ping statistics ---
48 packets transmitted, 42 received, 12.5% packet loss, time 47168ms
rtt min/avg/max/mdev = 23.022/29.841/33.298/1.991 ms

Channel IDLock StatusFrequencySNRPower LevelModulation

Downstream	Channel Bonding Value
4	5	6	7	2	3	1	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	0	0	33	34
Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked			Locked	Locked
591000000	597000000	603000000	609000000	579000000	585000000	279000000	615000000	621000000	633000000	639000000	645000000	651000000	657000000	663000000	669000000	675000000	681000000	687000000	693000000	699000000	705000000	711000000	717000000	723000000	825000000	831000000	837000000	843000000	849000000	855000000	861000000			352800000	922800000
37.636276	38.605377	38.605377	37.355988	38.605377	38.605377	37.355988	37.355988	37.636276	37.355988	37.355988	37.636276	37.355988	37.636276	37.636276	37.355988	37.636276	37.355988	37.636276	37.636276	37.636276	37.636276	37.636276	38.605377	38.605377	38.605377	37.355988	37.636276	37.636276	37.636276	37.355988	37.636276			37.68 dB	38.70 dB
-2.299999	-2.200001	-2.099998	-2.099998	-2.299999	-2.299999	-5.200001	-2.000000	-2.700001	-2.500000	-2.799999	-2.599998	-3.299999	-3.299999	-3.400002	-3.200001	-3.099998	-3.000000	-2.400002	-2.700001	-2.400002	-2.200001	-2.299999	-2.099998	-1.900002	-1.599998	-1.799999	-1.799999	-2.400002	-2.700001	-3.299999	-3.200001			-5.200001 dBmV	-1.000000 dBmV
QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256			OFDM	OFDM

Channel IDLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
3	4	1	2	10
Locked	Locked	Locked	Locked	Locked
32300000	38700000	21100000	25900000	45700000-84950000
5120 KSym/sec	5120 KSym/sec	2560 KSym/sec	5120 KSym/sec	0 KSym/sec
51.020599	51.020599	49.260300	49.770599	60.891663
64QAM	64QAM	64QAM	64QAM	OFDMA
US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_TDMA_ATDMA	US_TYPE_ATDMA	US_TYPE_OFDMA

Just rebooted the modem so the stats cleared, but unrecoverable errors were very high in certain channels (100's of thousands in some columns)

4	5	6	7	2	3	1	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	0	0
59496421	58241547	58250380	58250749	58255237	58259784	58268005	58272684	58277516	58282108	58286496	58291193	58246176	58295713	58300291	58304568	58304870	58309266	58314410	58318936	58323510	58327937	58332597	58337073	58355306	58360281	58341695	58364876	58346236	58369316	58350662	58373499	0	0
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	1	0	0	2	6	0	0	0	3	0	0	0	0
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

[RogersYasmine]

Hello @kooper ,

Thank you so much for sharing the details of your concern here in our community. It looks like we were able to assist you via PM. 🙂

If you have any additional questions or concerns, or would like to give an update, please let us know.

Kind regards,

RogersYasmine