Just got a Roger’s door hanger? Now what?

[KingofRome]

Just got a Roger’s door hanger in Nepean (Ottawa), Ontario with a “work begins soon on the Roger’s fibre powered network.” I’m in a townhouse Condo with no municipal grass for Roger’s to run lines through. Does this mean Roger’s is running FTTH through the existing conduit that runs their coax cables? Or are they just upgrading their nodes? What is the timeline usually for these things? Can anyone provide some context to an otherwise generic door hanger?

***Edited Labels***

[KingofRome]

Door Hanger Notice

This is the Door Hanger notice i got.

[-G-]

@KingofRome  Usually, a door hanger is left either to notify you of downtime or of (potentially disruptive) work that needs to be done on your property.  Either way, there is work scheduled, so Rogers should be able to tell you exactly what will be happening.  Send a private message to @CommunityHelps  and ask them to check the construction schedule for your area.

Hopefully, good things will be coming your way!

[-G-]

---

@KingofRome wrote:

This is the Door Hanger notice i got.

---

The "844-760-3908" phone number is also used for FTTH-related inquires or to provide consent for on-site work.  (See the FTTH FAQ). However, that may just be the contact number for Rogers' construction project office.

Your door hanger says that Rogers is "planning to double our current capacity in your neighbourhood".   To me, it looks like Rogers is planning to upgrade your fibre node and/or perform a node split, not upgrade your area to FTTH.

[KingofRome]

Any way to tell from my current stats what’s more likely? Is a node split similar to a mid split? Am I on an analog fibre node or the new DAA / R-PHY node?

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

7

1

2

3

4

5

6

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

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28

29

30

31

32

34

33

34

Locked

Locked

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Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

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Locked

Locked

Locked

Locked

Locked

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Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

609 MHz

279 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

669 MHz

675 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

849 MHz

855 MHz

861 MHz

216 MHz

350000000

216000000

43.1 dB

43.0 dB

43.4 dB

42.8 dB

42.7 dB

43.0 dB

43.3 dB

42.3 dB

42.5 dB

43.1 dB

43.0 dB

42.6 dB

42.3 dB

42.5 dB

42.9 dB

43.0 dB

41.7 dB

42.4 dB

42.3 dB

42.9 dB

43.2 dB

43.0 dB

42.3 dB

42.3 dB

42.4 dB

43.4 dB

43.2 dB

43.0 dB

43.2 dB

43.1 dB

42.9 dB

42.7 dB

43.1 dB

42.6 dB

43.0 dB

4.8 dBmV

3.5 dBmV

4.8 dBmV

4.2 dBmV

4.2 dBmV

4.6 dBmV

5.1 dBmV

4.3 dBmV

4.0 dBmV

4.8 dBmV

4.8 dBmV

4.4 dBmV

4.1 dBmV

4.5 dBmV

4.9 dBmV

4.9 dBmV

4.3 dBmV

3.9 dBmV

4.0 dBmV

4.8 dBmV

5.2 dBmV

5.0 dBmV

4.1 dBmV

4.6 dBmV

4.9 dBmV

7.2 dBmV

7.0 dBmV

6.8 dBmV

6.8 dBmV

6.7 dBmV

6.3 dBmV

5.4 dBmV

4.0 dBmV

3.4 dBmV

4.0 dBmV

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

OFDM

OFDM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4
Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz
2560	5120	5120	5120
44.3 dBmV	45.5 dBmV	46.5 dBmV	46.3 dBmV
QAM	QAM	QAM	QAM
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34
3942112353	2193715110	2193727153	2193740435	2193749687	2193760094	2193768736	2193769700	2193770248	2193777653	2193789793	2193794304	2193799205	2193797859	2193805500	2193813479	2193821142	2193831915	2193840295	2193843972	2193849830	2193850112	2193857631	2193857491	2193867083	2193864654	2193874512	2193882223	2193893244	2193896223	2193894463	2193887758	657291917	3942112353
2507572603	0	1	1	1	0	1	1	1	1	1	2	2	1	2	7	2	1	1	2	3	1	1	1	2	1	2	1	1	2	1	2	2473603770	2507572603
0	0	0

[-G-]

@KingofRome I would guess that you are still on an old analog fibre node.  Your power levels and SNR look good.  However, with a new DAA/R-PHY node, I would expect to see a fifth upstream OFDMA channel provisioned (even if it is not yet in use) in addition to the four QAM channels that you currently have.

[-G-]

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@KingofRome wrote:

Is a node split similar to a mid split?

---

No, they are two different things.

There are actually different kinds of "node splits" that can be done but when a node is at or beyond its capacity, you need to do a physical node split.  That involves installing a new node, and then shedding/redistributing load by moving a portion of homes served by the existing node to the new node.

Moving to "mid split" involves allocating more spectrum for upstream traffic.  Since neighbourhood cable plants supported bidirectional traffic, upstream channels used the 5-42 MHz frequency range.  With mid-split, you allocate frequencies between 5-85 MHz for upstream traffic and frequencies above 108 MHz for downstream traffic.  Sounds simple enough but it actually involves quite a bit of effort to swap out amplifiers and other legacy equipment to support this change, and to then do this across hundreds/thousands of neighbourhoods.

[KingofRome]

It's the last day that Rogers was scheduled to do work, and it looks like they finished their job. All week my uncorrectables were horrible, in the 10k plus range. But as of now, as far as i can tell though nothing has changed with our internet. Still don't have the OFDMA channel on upload for example. Was it maybe just a node split if it took all week? but even so i would have expected them to do a mid-split or node upgrade? how would i know? Stats below:

Cable Modem

HW Version:2.0

Vendor:Technicolor

BOOT Version:S1TC-3.63.20.104

Core Version:1.0

Model:CGM4331COM

Product Type:XB7

Flash Part:4096 MB

Download Version:Prod_22.2_d31 & Prod_22.2

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

16

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

17

18

19

20

21

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30

31

32

34

33

34

Locked

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Locked

Locked

Locked

Locked

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Locked

Locked

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Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

Locked

669 MHz

279 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

609 MHz

615 MHz

621 MHz

633 MHz

639 MHz

645 MHz

651 MHz

657 MHz

663 MHz

675 MHz

681 MHz

687 MHz

693 MHz

699 MHz

705 MHz

711 MHz

717 MHz

723 MHz

825 MHz

831 MHz

837 MHz

843 MHz

849 MHz

855 MHz

861 MHz

216 MHz

350000000

216000000

42.8 dB

43.0 dB

43.3 dB

42.9 dB

42.7 dB

43.1 dB

43.3 dB

43.3 dB

42.2 dB

42.3 dB

43.0 dB

42.9 dB

42.5 dB

42.1 dB

42.2 dB

42.5 dB

41.4 dB

42.2 dB

42.1 dB

42.7 dB

42.9 dB

42.6 dB

41.9 dB

42.0 dB

42.1 dB

43.1 dB

42.8 dB

42.6 dB

42.7 dB

42.8 dB

42.7 dB

42.2 dB

43.1 dB

42.8 dB

43.1 dB

2.4 dBmV

1.9 dBmV

2.8 dBmV

2.3 dBmV

2.2 dBmV

2.8 dBmV

3.1 dBmV

2.8 dBmV

2.2 dBmV

1.9 dBmV

2.5 dBmV

2.6 dBmV

2.0 dBmV

1.6 dBmV

1.7 dBmV

2.3 dBmV

1.9 dBmV

1.3 dBmV

1.5 dBmV

2.2 dBmV

2.7 dBmV

2.5 dBmV

1.7 dBmV

2.1 dBmV

2.5 dBmV

4.4 dBmV

4.1 dBmV

3.7 dBmV

3.8 dBmV

3.8 dBmV

3.5 dBmV

2.8 dBmV

2.3 dBmV

2.1 dBmV

2.3 dBmV

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

256 QAM

OFDM

OFDM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4
Locked	Locked	Locked	Locked
21 MHz	25 MHz	32 MHz	38 MHz
2560	5120	5120	5120
45.3 dBmV	46.5 dBmV	48.3 dBmV	48.3 dBmV
QAM	QAM	QAM	QAM
TDMA_AND_ATDMA	ATDMA	ATDMA	ATDMA

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33	34
8327394	19071748	19076696	19080623	19086722	19092577	19097778	19103475	19108635	19114031	19118720	19123959	19129460	19134603	19139742	19144042	19150113	19155099	19159991	19165293	19169605	19174543	19179216	19183587	19188774	19194186	19198887	19204084	19209810	19211070	19214525	19217016	9870970	8327394
2639958	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	7387526	2639958
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

[-G-]

@KingofRome  Can you say anything about what the crews were doing while they were working on your street?  It's possible that they could have finished construction of a new node but still need to test for stability before performing the actual cut-over.

[KingofRome]

That makes sense. When they were here last week, it was 3 trucks from "Dependable HomeTech" doing the work.  Did see them inspecting the node hanging off the power lines, but couldn't tell what else they were doing as i wasn't home most of the week. I did just got another message saying there may be service interruptions for upgrades tomorrow (March 8th 2024). So maybe everything was installed last week and only now they are cutting over tomorrow as you suggest? Will check again on Saturday if anything changes with the stats.

[-G-]

@KingofRome When Rogers upgraded the node in my area last year, crews installed the new equipment and got everything pre-staged, then completed the cut-over overnight at 2AM a few days later.  My service was out for about two hours during this time.

[KingofRome]

Just as an update. Reset the modem and as of today March 9, 2024, nothing has changed with the network status. No mid split as my max upload channel is still 38mhz. No OFDMA upload channel. Don’t know how to determine if a node split happened. But even if it did, I’d expect them to upgrade the nodes there to the new versions with OFMDA. So as of now it looks like maintenance hasn’t done anything to fix or upgrade our poor upload speeds. Actually had a Senior Roger’s tech out Thursday here and he said even at the tap max he got was 24mbps upload. So clearly a problem with the rogers network. And no idea what maintenance is doing other than sending spurious messages about possible downtime and work happening on the network.