Issue with Wi-Fi

[Abhijit1410]

Hi Rogers team,

Very pathetic and concerning service. This is Abhijit. My internet was started on 12th Feb as part of bulk plan but stopped working since last 4 days. I have reached out to 10-12 different service technicians and had 1 visit. Every time either buck is passed to a new department and getting new stories everyday (issue with account, bulk account details not added, modem is not registered, 2 cases have been raised). Bottom line, I am without internet for last 4 days and no one seems to be in any position to help me. This is very poor customer experience and left me aghast that how a company such as Rogers not been able solve concern for a customer who has escalated it so many times, including Major escalations.

***Edited Labels***

[RogersCorey]

Greetings @Abhijit1410!

My name is Corey and I can definitely look into this matter for you to find out what's going on. I am sorry to hear that you've been experiencing such difficulties in getting this addressed.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.