Ignite router will not connect a wifi device

[disillusioned23]

 On further exploration, 4 hours of my time resetting various protocols on the watering system and router etc,etc...I have realized the router is not connecting said device to the internet for some reason. On the device it suggests checking the NTP, no idea what that is or how to check it....everything else here works fine.

  This device worked previously just fine before the Ignite supposed upgrade. All our other devices are ok, well that is subjective but nevertheless they work, both 5 g and 2.4.

 I have checked for this band steering and there is no access to it from the rogers router internet portal or the app.

  Can anyone explain what is going on here please.......

***Edited Labels***

[Joel13]

Can you share the exact error that you are seeing/getting? The NTP might be referring to the Network Time Protocol - which means that it could be related to the date & time being off. If you are saying that it’s a watering system, that could be it. The time is off and causing a conflict that won’t allow it to connect properly. Are you able to connect to your watering system locally? 

The other obvious options as well would be to reboot both the modem & your watering system to see if that can also help get things sorted. 

[disillusioned23 · Accepted solution]

 All resolved, had tech support help me adjust band steering settings. She was very nice and patient ( best I have ever dealt with ), took us awhile to resolve it but controller is now online....all has to do with 2.4 and 5 in router and ids. New set top box coming as well to resolve the blue screen........good stuff