02-16-2022 10:33 PM - last edited on 02-16-2022 10:58 PM by RogersJermaine
I have a 1gb Internet with rogers but all I'm getting is a little over 200mbps download on WIFI. I tried several tweeks to improve my WIFI download speed but didn't help. I logged into the ignite box to try changing the channel but both the Auto and Manual checkboxes are grayed out on both 2.4 and 5G
I did a factory reset of my modem but still can't change the channel/s
Any idea why? How can I fix this?
02-16-2022 10:56 PM - edited 02-16-2022 11:05 PM
@aelzein It's really hard to say what the problem could be without using external tools to analyze the performance of your Wi-Fi network. There are a number of things that can slow Wi-Fi down. If you have several active devices on your network with poor Wi-Fi connections, then that will also degrade Wi-Fi performance of a device that is only a few feet away from the gateway. Each device will also have a theoretical maximum speed that is limited by the capabilities of its Wi-Fi hardware and network device drivers.
I have performed speed tests and measured speeds higher than 700 Mb/s between my MacBook and an XB7 gateway over Wi-Fi, and that was with a 500u Internet service.
As for your Wi-Fi settings getting greyed out, that is typical when the Ignite WiFi Hub is active, especially if you have Ignite WiFi Pods installed. I have also found that the gateway usually makes sensible channel choices in Auto mode. However, that is also something that you can confirm with a Wi-Fi analyzer.