Ignite Internet is 15x slower than it was when we started?

[cowboyegg]

I am not exaggerating. We have been noticing an extreme incline of speed. 

This is our old speed.

This is our old speed when we got our Ignite 500 plan.

This is our new speed.

This is our current speed on the same plan.

We have reset the routers, checked different computers, but the last month or two we have had such slow speeds and we don't know how to fix it.

**Labels Updated**

[57]

@cowboyegg : Have you tried checking the speed to your modem using the Home Connect app?  See the link below:

https://communityforums.rogers.com/t5/Internet/Test-Your-Internet-Speed-Using-the-Ignite-HomeConnect...

This will tell you if the speed to the modem/gateway is good.  If not, you'll need to contact Rogers to find out where the problem is.  If the speed to the modem is good, then there's an issue inside your home with the WiFi.  I'm assuming you're testing via WiFi and not an Ethernet cable? Do you have any other equipment involved or are you connected directly to the Gateway/Modem?  If the issue is your WiFi, then you may wish to google "poor WiFi speed" or similar - there are numerous articles on that topic.

What is the make/model of your gateway/modem?  XB6/7/8?

Try the following website(s) for testing?

https://www.rogers.com/support/internet/basic-internet-speedtest

https://www.speedtest.net/

[rhythmaning]

You are not the only one. I thought I was crazy, but then I checked across multiple laptops - same issue. Connection speed sometimes gets as low as 15Mbps, on average 70-80 MBps. This has been going on at least for 1 week, possibly even for several!

Unacceptable, but I called tech support. Someone will look at the physical connection soon. Why are we even still with Rogers?? This is just insane, the quality of service provided.

[57]

@rhythmaning : did you check the speed at the modem/Gateway as suggested in my previous post?  We have found that almost all "slow speed" posts on this forum are the result of a customer issue, such as poor WiFi, or equipment limitations, etc. I'm not saying that's the case here, but checking the speed at the modem/Gateway is the first thing to check.