How to migrate my email prior to canceling/closing rogers internet account?

[mfranzen]

How to migrate my email prior to canceling/closing rogers internet account with another family member not living with me? 

Does he just phone in with my current email to migrate to his account, and after that process how do I access my email account?

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[RogersMaude · Accepted solution]

Good day @mfranzen,

Thank you for posting about your situation. We'd be happy to help you shed some light on this process.

Your relative who is on Rogers can certainly take over your email account in order for you to maintain the e-mail address active.  This would have to be done before cancelling for obvious reasons.

The process will be seamless for you, once completed. Your email address and password will remain the same.

The account holder of the account taking over your email service will have to reach out to us directly. However, it is not a problem if you don't live in the same hoursehold; you can always call our customer support using a "3-way" so that you are both on the line and that it is completed in a single interaction.

Please don't hesitate to let us know if you have any questions!

RogersMaude

[Robert34]

I migrated my e-mail to my daughter’s Rogers account.  How can she verify that it has been done?

[RogersMoin]

Hello, @Robert34.

We're delighted that you joined our Community Forums. Thank you for your query.

To verify if your email has been moved to your daughter's account, she needs to log in to the Rogers Member Centre using her primary email account. Your email address will be listed as on one of the secondary email accounts.

Please let us know if you have further questions.

Cheers,

RogersMoin

[Robert34]

Thanks!

[Rolandoh]

Thanks for posting this information. Can a person reach via email or only by phoning the member contact centre?