How to log into a Rogers' modem?

[kellyhn]

Crazy quesstion, how do I login to the modem?

*Edited Labels*

[Datalink · Accepted solution]

Not crazy at all.  Start a web browser and type  192.168.0.1  or  192.168.100.1 into the address bar.  No www or http://  just the LAN IP address.  Those will take you to the modem's login page.  If the modem is running in Gateway mode, its default mode, with a direct connection to the modem via ethernet or wifi, use 192.168.0.1 as the primary address.   192.168.100.1 will also work in this situation.  If the modem is running in Bridge mode with a router behind it, you can only use 192.168.100.1 to log into the modem.  That IP address will work thru the router, so, you don't have to rip your network apart to log into the modem. 

Credentials:

Username:  cusadmin    (this can not be changed)

Password:  your wifi passphrase, unless of course you had set it to a different password on a previous login.

If you don't member the wifi passphrase, as used for the modem password, you can call tech support to set the modem password to some other term or phrase for temporary purposes.  Then, after you log into the modem, you can always set it to a different term or phrase in the ADMIN .... MANAGEMENT tab..  

[cattbull]

I changed my wireless internet password. Now my security is telling that my router has no password. I am stumped.

I also get a message telling me that two computers on my network have the same address. I need a password to sign in both to Hitron and my wireless network. Any ideas ?  

[Datalink]

@cattbull please read my previous post just above your post.  If you didn't change the modem's password, then it will be the same as what you were using previously, which could be your previous wifi password.  When you change the wifi passphase in the modem, you have to sign onto the network once again, using the new passphrase, and you will have to do that for all of your mobile devices.  The mobile devices don't automatically follow the new passphrase that you keyed into the modem or router (same idea for both devices).   For windows devices, and probably for Macs as well, you can delete the network and then sign onto the network again with the correct wifi passphrase. 

So, unless you left the passphrase field empty in the modem instead of saving the intended passphrase, your security application, and the windows wifi network display would show that the network is locked and you aren't using the correct passphrase.  

If you have problems logging into the modem to change the modem password and / or the wifi passphrase, you can always call tech support and ask the Customer Service Rep to do that for you.  

[Speedy87]

I have tried and tried to Put the name and the password Rogers modem will not take I found a username and password at the back of The modem and I try to use that And it does not work

[Gdkitty]

on all of the them (i think other than the new IGNITE ones)

The user is cusadmin

The password, will usually be set as the SAME as what your wifi password it.

[nguyent11]

Can't login to CODA-4582

Hi,

Having issues related to brutal ping/disconnects.  4 year wewish house,  Bridge mode with commercial grade firewall/network/wifi behind the modem.  Everything was perfect until about 2 months ago, now constant lagging with 1% packet drop.  Unable to video conference during day and game during night due to constant drops.  I've read through the other threads and seeing that other people have been seeing lots of issues too.  The chat support claims that my signal strength is perfect and no ping drops, at the same time as I am seeing drops to both the CMTS and the Rogers DNS.   I've done the ping tests, I've looked at the signal strength (Had to default modem to be able to login).  I'm assuming its an infrastructure issue at this point.

Having reset (to default) the modem, logged back in and switched it to Bridge mode a couple days ago, seeing issues again, and now I can't log into the modem 192.168.100.1.  The login screen appears, I enter the creds, hit login, and nothing happens.  A reboot resolved that for about 2 mins, and now I can't log back in.

Can I replace this modem?  Are stores open?  Is there a better modem available?  Any other suggestions?  

[Datalink]

@nguyent11  it would appear that the modem used for the Ignite TV service is available for standalone use.  That is the XB6 of which there are two versions, the Arris TG-3482ER and the Technicolor CGM-4141R0G.  The Arris modem is an Intel Puma 7 EMTA (telephoney) modem, same as the CODA-4582 but with telephone capability.  The Technicolor modem is a Broadcom BCM-3390 modem.  Both have their quirks apparently, but the preferred modem should be the Technicolor XB6 (CGM-4141ROG).  

Now, how one goes about obtaining the Technicolor modem is a good question.  Those modems were originally only available for Ignite TV (IPTV) customers. I don't recall seeing any official notification that the XB6 modems were available for all gigabit customers, but a very limited number of customers (non IPTV) have them.  Maybe its a matter of shortages of the CODA-4582, don't know.  Maybe @RogersYasmine or one of the moderators @CommunityHelps can provide clarification on Rogers current policy on modem availability and access.  

You could call the nearest Rogers store and ask if their aware of any change in the access policy for the XB6 modems, ask if that modem is available to all customers and ask if they have any of the Technicolor CGM-4141ROG modems available.  Next question is whether or not you can simply swap the modem at the store, or if you need tech support to generate a work order to allow the swap to occur.  Only the store will be able to answer that question. 

As for logging into the modem, I had noticed that the login and menu navigation recently was very very slow.  I've restarted the modem a couple of times by simply pulling the plug and plugging it back in a few seconds later and since then have done a couple more reboots thru the user interface.  I just checked once again this morning and the login and menu navigation was fine.  Can you try a couple of restarts just by pulling the power and plugging it back in.  Try logging back in and when you're logged in can you:

1.  confirm what firmware version you have as indicated by the Software (firmware) version shown on the STATUS page.  That page is displayed automatically when you log into the modem.

2.  Navigate to the STATUS .... DOCSIS WAN tab and copy the Downstream Overview table, all the way down to the bottom right hand corner of the OFDM/OFDMA section at the bottom.  Or in other words, the whole table.  Select or highlight the whole table, right click .... Copy.  Then in a new post, right click .... Paste.  That should paste in the whole table.   Ignore the data that sits above the Downstream Overview line as its specific to the modem and shouldn't be pasted in an open forum. 

Now, given that I've asked you to restart the modem, the signal levels should look pretty good as a restart/reboot will temporarily clear problematic conditions unless there is something drastically wrong with your external cable and/or its connectors.  The question is, what do those signal levels look like when you're seeing poor performance from the modem?

If you happen to have Version 7.1.1.30 loaded, and you're still seeing poor performance after a couple of restarts, consider running a factory reset.  I've found over the years that Hitron modems, or should I say, Intel modems require a reboot/restart at the very least after a firmware update, and if that doesn't produce the performance that I expect to see, then I'll run a factory reset.  In theory, you shouldn't have to do anything after an update as the modem does its own reboot, but, in practice I've found that an additional reboot/restart is required leading up to a possible factory reset and set up from scratch.  

[nguyent11]

Just did a full factory reset. GUI was responsive until I put it into Bridge mode. Now it keeps freezing and I am unable to change to different menu items without the page freezing.

I wish I could get onto the modem when things go bad, but can't login.... So after a fresh factory reset:

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Signal noise ratio (dB)
1 591000000 QAM256 5.099 7 40.366
2 855000000 QAM256 2.299 3 38.983
3 861000000 QAM256 2.799 4 38.983
4 579000000 QAM256 5.199 5 40.366
5 585000000 QAM256 4.800 6 40.366
6 849000000 QAM256 1.599 2 38.983
7 597000000 QAM256 5.099 8 40.946
8 603000000 QAM256 6.000 9 40.366
9 609000000 QAM256 6.099 10 40.366
10 615000000 QAM256 6.099 11 40.366
11 621000000 QAM256 5.900 12 40.366
12 633000000 QAM256 5.800 13 40.366
13 639000000 QAM256 5.400 14 40.946
14 645000000 QAM256 5.099 15 40.366
15 651000000 QAM256 4.500 16 40.366
16 657000000 QAM256 4.599 17 40.366
17 663000000 QAM256 4.400 18 40.366
18 669000000 QAM256 4.500 19 40.946
19 675000000 QAM256 4.500 20 40.946
20 681000000 QAM256 5.500 21 40.366
21 687000000 QAM256 6.400 22 40.366
22 693000000 QAM256 6.800 23 40.946
23 699000000 QAM256 7.099 24 40.946
24 705000000 QAM256 6.400 25 40.946
25 711000000 QAM256 6.599 26 40.366
26 717000000 QAM256 5.800 27 40.366
27 723000000 QAM256 5.699 28 40.366
28 825000000 QAM256 3.500 29 38.605
29 831000000 QAM256 2.700 30 38.605
30 837000000 QAM256 1.900 31 38.983
31 843000000 QAM256 1.099 32 38.605
32 279000000 QAM256 2.200 1 38.983
OFDM Downstream Overview
Receiver FFT type Subcarr 0 Frequency(MHz) PLC locked NCP locked MDC1 locked PLC power(dBmv)
0 4K 275600000 YES YES YES 2.599998
1 NA NA NO NO NO NA
Upstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Channel ID Bandwidth
1 30596000 64QAM 43.020 3 6400000
2 36996000 64QAM 43.020 4 6400000
3 22100000 64QAM 42.010 1 3200000
4 25300000 64QAM 42.010 2 3200000
5 0 QAM_NONE - --- 1600000
6 0 QAM_NONE - --- 1600000
7 0 QAM_NONE - --- 1600000
8 0 QAM_NONE - --- 1600000
OFDM/OFDMA Overview
Channel Index State lin Digital Att Digital Att BW (sc's*fft) Report Power Report Power1_6 FFT Size
0 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K
1 DISABLED 0.0000 0.0000 0.0000 0.0000 0.0000 2K

DOCSIS Logs - I think you said in another thread that those critical alarms aren't pointing to anything in particular?

The DOCSIS event logs are shown here

[Datalink]

Freezing in Bridge mode, very odd.  That's how I normally run my 4582.  Do you happen to remember what firmware version is loaded, either 2.0.10.36T6 or 7.1.1.30?

Can you delete the log as it contains the modems MAC address.  I don't see huge issues with the log contents but I don't have the decode to the messages which is unfortunate.  Most times, these are self explanatory but the decode for "Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3." provides some hint to a possible problem.  

The DOCSIS 3.0 downstream channels (1 to 32) are fine in terms of their signal level and signal to noise ratios.  The signal levels are a little high, but well within spec.  The DOCSIS 3.0 upstream channels are running higher than normal for this modem but well within spec.  The upstream channels typically run around 30 to 32 dBmV, so your modem is running about 10 dBmV higher than that.  The limit is 51 dBmV at which point the modem starts to shut down channels one by one in order to run higher power levels on the remaining channels.  So, your modem is no where near that.  

The OFDM channel, which the modem uses for downstream data is a mystery, as there isn't enough data in the user interface to come to any conclusion as to its overall health.  Tech support does have access to that data. 

I suggest a call to tech support to determine:

1.  What the "Notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3." message points to.  Specifically, what does the Event Type Code: 16 actually decode to.  I'd ask that specific question although I suspect that you might not get an answer.  If that happens, ask very specifically for a tech that knows his or her way around the event codes.  I'd also ask what the "OFDM/OFDMA Profile ID: 3" equates to.  That tells me that the OFDM profile isn't what it should be.  The modem is capable of running different QAM levels in the OFDM channel to accommodate signal level and noise issues, so, perhaps this is an indication of problems within the OFDM channel that the modem is fighting with. 

2.  Ask for the OFDM channel data including:

   a.  The signal level

   b.  Signal to noise ratio

   c.  QAM level

The QAM level should be 1024 for this modem when the signal level and signal to noise ratios are acceptable.  Anything less than 1024 points to a signal level or signal to noise level issue.  The fact that the upstream signal levels are running higher than normal points so some type of noise issue between the modem and the neighbourhood node. 

3.  Ask the tech to check the noise levels to see if the noise level for your modem and potentially your immediate neighbours are higher than normal.  

I can't explain the issue with the modem freezing up in Bridge mode.  So that makes me wonder if the modem is having some issue with the downstream DOCSIS 3.1 OFDM channel.  If the modem CPU processing is higher than normal due to some OFDM channel problem, that might explain the problem, but, it shouldn't make any difference as to whether the modem is running in Gateway or Bridge mode, the OFDM processing should be the same.  Is the modem response perfectly ok when its in Gateway mode?  

[nguyent11]

@Datalink Thanks for the advice.  My inability to login after the factory reset made me think it was a modem issue so I went ahead and got it replaced.    

My old modem was running the 7.1.1.30.  The new one is running 2.0.10.36T6.   Signal strength from the new Hitron on the down/up stream channels are running about 10-15% lower than the readings I gave you earlier.    Still can't manage the HITRON.  First few attempts worked, then it just stopped responding.  Going to repeat the ping tests and do some application testing (gaming) and I'll let you know how it goes. 

Ps.  Rogers should pay you. 

[Datalink]

lol, payment in peanuts?

Version 7.1.1.30 is the upcoming version to support DOCSIS 3.1 upstream.  Version 2.0.10.36T6 is the current production version firmware for that modem.  I would expect to see your modem updated at some point in time.  Were you on the firmware trials list?  Maybe that explains why your modem was running 7.1.1.30?

Can you have a look at the back of the modem, specifically at the connected port LED.  It should be flashing amber indicating a 1 Gb/s interconnect rate with the router.  

Consider running a trial with the modem in Gateway mode instead of Bridge mode.  Yes, with the router behind it you will have a double NAT situation going on, but this is just for trial purposes.  

Are you running IPV6 in the router?  One other consideration is to leave the modem in Bridge mode and disable IPV6 in the router, just to see if that makes any difference. 

Edit:  did you call tech support to inquire about the OFDM channels data?  If not, that would be my next step.

[nguyent11]

I didn't sign up for the trial firmware.  Wonder if they are just testing randomly... maybe explains why there has been an uptick in complains on the forums in the last few months.

Ports are at 1gig, v6 is turned off... just in case.   Since things appear better with the new router, I'll hold off on the back to back router unless the problem reoccurs and I'll call in to get the info you suggested.  I can't get to the login screen of the router at all now, but I think I'll leave it alone until it breaks again.  

Pings are better now.  

Ping statistics for 174.115.196.1:
Packets: Sent = 3600, Received = 3593, Lost = 7 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 3ms, Maximum = 212ms, Average = 17ms

Ping statistics for 64.71.255.204:
Packets: Sent = 3600, Received = 3592, Lost = 8 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 173ms, Average = 16ms

Thanks for the advice.  

[Datalink]

Are you getting any error messages from the WAN side of the router?  And .... what router are you running out of curiosity, pfsense, opnsense, other .... ?

[nguyent11]

Using an over spec nuc with untangled. The ports are showing clean, no errors or drops.

[geoken2]

Coda 4582 in bridge mode - no admin page?

Is it the expected behaviour that when I disabled the residential gateway functionality that there is no longer an admin console that I can connect to?

I only noticed recently as I've been having some issues and I wanted to check my signal stats @ 192.168.0.1 but it seems like the page is unreachable. I do a factory reset and I can reach it, but then as soon as I disabled gateway functionality it was inaccessible again. Is this the expected behaviour?

[RogersMoin]

Hello, @geoken2.

Welcome to Rogers Community Forums! 😃

Thank you for posting your concern in the Community; I hope you have checked the solution post of this thread since posted.

When the modem is in bridge mode, the IP address to log in to the modem is 192.168.100.1.

Let us know if you have further questions.

Cheers,

RogersMoin

[creativeblue]

IMPORTANT TO KNOW... If you can't connect to your router 192.168.0.1 when an Ethernet cable is plugged into your modem, try removing the Ethernet cable and connect on Wifi only.

I spent hours trying to figure out why I could not log in to my Modem router. It only works on Wifi. Not on a wired connection.

[T0ny]

Hey Datalink,

Tried 192.168.100.1 and 192.168.0.1 and both didn’t work for me please suggest how do I login to Rogers modem

[-G-]

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@T0ny wrote:
Tried 192.168.100.1 and 192.168.0.1 and both didn’t work for me please suggest how do I login to Rogers modem

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If you have an Ignite gateway, http://10.0.0.1