How to file a Customer Compalint?

[Mgalda99]

This is the second Rogers TV/Internet outage in 2 months, first outage 4 hr & second 90min. For Barrie city this is a wonderful experience when having family movie night. I see Bell Fibe service here is slightly better than dial-up (10MB) and satellite tv not existent during storms, so Roger has a monopoly and simply does not care bc you have no alternative. This is 2023, we put a man on the moon 70 yr ago and internet is still slow and unreliable. Since Rogers does not accept Customer Complaints bc they chose not to be registered to ISO 9001 QMS, I guess the best avenue is filing a complaint with the CRTC.

Welcome to Canada, home of the most unreliable TV & Internet on the planet.

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[RogersJo]

Good Day @Mgalda99!

As a movie buff 🎬  myself, I completely understand how frustrating this experience must have been. 😥 I know how imperative it is to have consistent speeds and a stable connection. I can assure you that we very much value your feedback and are committed to providing you with exceptional customer service as it is very much at the forefront of what we strive for. Did you get the chance to connected with us so since you last posted?

If the issue is still persisting we'd be more than happy to have a gander for you. Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here. 

Looking forward to hearing from you,

RogersJo 
 

[Mgalda99]

A couple of years ago after a major network wide outage Rogers committed to the CRTC that it would rebuild and never have a major outage again. Since then in Barrie Ont we have had 2 outages, the last one was so bad the Tech Support phone line were too busy to take the call and auto hung up the call twice.

As a former Quality Engineer for 2 major telecom companies I understand the Customer Complaint process as a key driver for improvement partly because retaining your quality certification (aka commitment to quality) is audited by your certifying body. My question is does Rogers have a Complaint Process?
Regards,
Once loyal customer

[RogersCorey]

Good morning @Mgalda99!

Yes, we have a complaints process. We can either take in your complaint directly or you can submit it at the following link: Share a Concern - Rogers

If you'd like to submit your complaint directly, feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey