Having Issues Connecting TVs & Printer to Internet

[Llj03]

Hi,
I'm having an issue with connecting to the internet on my TVs and printer. When I try to connect to the internet on my TV it does one of three things 1) connects and works for awhile, then eventually disconnects while watching 2) connects while I'm watching, but when I turn the tv on the next day it has disconnected 3) doesn't connect at all. It is very inconsistent. I thought it was maybe because it was an old tv but we got a new one recently that has similar issues. I also cannot connect my printer to the internet at all. The only way I can print is to connect my laptop to the printer with a USB cord which is very inconvenient. laptops and phones connect just fine, it's only the TVs and printers that can't seem to connect. I never had such issues when I was with Bell, they only started when we switched to Rogers Ignite so I am inclined to believe it has something to do with that. Is there anything I can do in my settings to connect to these devices? Any help would be greatly appreciated! Thanks

*Added Labels*

[RogersZia]

Good afternoon @Llj03,

Welcome to the Community!

You've come to the right place! Thank you for providing details on the devices that are connected and which ones are causing issues. I will tag some of our Resident Experts @-G-, @Datalink to share their insights!

RogersZia

[-G-]

@Llj03  Most of the Wi-Fi problems that users report are either poor or intermittent Wi-Fi connectivity or that their device cannot connect at all.

I suspect that with your TV, it is a case of poor Wi-Fi connectivity.  If your TV currently has network connectivity, try performing a quick health check of your Wi-Fi network.  Launch the Ignite WiFi Hub app on your mobile device, then click the "Connect" button on the "Overview / Connect / People" navigation menu.  At the top of your screen, you should see "Test your internet" -- Click "Run a test".  If all goes well, it should say "You're online!" and all of your connected devices on Wi-Fi should say "Strong WiFi connection".  If any do not, that's a problem.

Unfortunately, the only things that you can do to optimize your Wi-Fi connectivity is (most importantly) to make sure that your Ignite Gateway is placed in a good location and to install Ignite WiFi Pods to extend Wi-Fi coverage in your home to areas with poor connectivity.  The self-install guide has tips on where you should and should not place your gateway.

As for your printer, you will need to confirm whether or not it can connect to Wi-Fi.  Some older printers cannot connect to more modern Wi-Fi networks that use a common network name for both the 2.4 and 5 GHz Wi-Fi bands.  If your printer CAN connect to Wi-Fi but is unreachable on the network, its network settings are probably misconfigured.  (e.g. when you were with Bell, you might have assigned your printer a static IP address; something like 192.168.2.100, and this will not be reachable on a network that uses the 10.0.0.xxx address space.)  The easiest way to fix this might be to factory-reset your printer and reconnect it to the network.  You may also need to delete and re-add the printer on each computer.