As of September 14th 2023 & for many months with no foreseeable end in sight - Rogers will simply not allow you to use Outlook. A manager jut kept repeating robotically, "We are having problems with it for now & the foreseeable future". He was unwilling and/or unable to say if that would eve change. When I suggested that he appeared to be telling me to open use Bell as an email provider if I wanted to use n=my outlook he actually agreed. I'm not making this up & I was in no way, shape or form ranting. Other (but not all) tech support people just kept repeating the party line endlessly - with no help or empathy given. The manager actually said that Rogers customers are not paying them to provide email & when I pointed out that was a technical letter of the law answer running roughshod over its spirit, that all Rogers customer quite reasonably understood was Rogers responsibility , he went silent & did not disagree. You can't make this kind of thing up. We only ended the conversation when I said, please correct me if I'm wrong but it appears we've (him in particular) has said everything that was going to be, at least of any value.
I finally spoke to a tech support person who to;d me what was going on. A bright guy who once worked for a contractor to NASA trying to solve HW & SW computer issues for them. He told me it was massive simple mindedness being desperately grasped at a a makeshift attempt at a solution (however awkward in real time) to prevent spammers from sending spam through the use of outlook. I explained that anyone remotely diligent in labeling spam as junk has truly minimal & manageable amounts of it - & I would not describe myself a a techie or a nerd (& I respect both). He agreed & told me that he immediately asked the powers at be what they were going to replace it with & that al H would break lose as so many were so heavily sabotaged (one example only being its impossible to see all your email addresses simultaneously to keep track in real time of badly needed timely info being sent). He receive no answer & the issue is only worsening. Clearly Rogers needs to deploy some meaningful % of the time, effort & energy implemented to resolve the outage fiasco.
There IS some potential hope that they may do so if you do the following: Make a complaint to the CRTC the way I did w/o submitting any additional documentation. You can call - 1-877-249-2782 or fill out a form (not hard to do & i submitted no extra documentation) or email them at response@ccts-cprst.ca or fill out a form (it's straightforward even for haters of filling out forms such a myself - https://www.ccts-cprst.ca/ HERE'S THE KICKER - Either that day or the next I received an official reply that my submission was accepted & Rogers was notified that they had 2o days to get back to them on whether it was resolved or not. This strongly implies that I'm one of a significant enough number officially complaining on this issue. That was a few days ago & Rogers is supposed to get back to me to try & resolve it. They have not & I seriously wonder if they will. If they do not then the CRTC starts to turn up the pressure. Rogers can be forced to take corrective action as they were very recently when they were ordered to facilitate other telecom providers with being able to provide cell phone service on Toronto transit.
This then is on all on you to make a formal complaint & get others to. The issue will be resolved as quickly & thoroughly as you do so. Please stand up for yourselves. You're far more powerful then you think - if you let yourselves be so here. Be as resplendent a you easily can be here, please.
RogersJermaine
