Hi all,
I'm having a super odd problem. Generally in the mornings between 8-10 am we lose internet connectivity (not wireless or ethernet) on the network. The modem has a green flashing light during this time. The modem is a hintron ignite modem / router thing and is currently in bridge mode. Same issue happens whether it is in bridge more or as a wifi router.
Anytime this happens I see this in the modem logs.
DHCPv4[31826]: 72001001-DHCPv4 Provision - Completed
2022/6/4 06:30:19 Informational
DHCPv6[31879]: 72001002-DHCPv6 Provision - Completed
2022/6/4 06:30:16 Informational
DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 82
2022/6/4 06:30:14 Critical
DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 82
2022/6/4 06:30:14 Critical
DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24
2022/6/4 06:30:14 Critical
DHCPv6[31879]: 72001011-DHCPv6 - Missing Required Option 24
2022/6/4 06:30:14 Critical
DHCPv6[31879]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Sat Jun 4 11:30:13 2022
2022/6/4 06:30:14 Critical
DHCPv6[31879]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Sat Jun 4 11:30:12 2022
2022/6/4 06:30:13 Critical
eRouterEvents[31810]: 72003004-eRouter enabled as Dual Stack
2022/6/4 06:30:11 Informational
eRouterEvents[28119]: 72003001-eRouter is administratively disabled
2022/6/4 06:29:09 Informational
eRouterEvents[28119]: 72003004-eRouter enabled as Dual Stack
2022/6/4 06:29:08 Informational
DHCPv4[27159]: 72001008-DHCPv4 - No Offer or Ack Received 1 times
2022/6/4 06:29:04 Critical
DHCPv6[27236]: 72001004-DHCPv6 Provision - 3 Retries Attempted with Last attempt at Sat Jun 4 11:28:58 2022
2022/6/4 06:29:02 Critical
DHCPv6[27236]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Sat Jun 4 11:28:56 2022
2022/6/4 06:28:58 Critical
DHCPv6[27236]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Sat Jun 4 11:28:55 2022
2022/6/4 06:28:56 Critical
eRouterEvents[27136]: 72003004-eRouter enabled as Dual Stack
2022/6/4 06:28:54 Informational
eRouterEvents[24688]: 72003001-eRouter is administratively disabled
2022/6/4 06:27:51 Informational
Other things I've tried:
- Phoned rogers tech support who advised that signal strength and everything looks good. Internet uptime is in the days (i.e. the disconnect I see doesn't acutally seem to knock out the WAN connection)
- Modem has been in router and bridge modes
- Factory reset the modem with a completely new SSID and password
One really odd thing is that I powered off every device that wasn't absolutely needed, leaving 2 x macbooks, 1 x windows laptop and 2 x cell phones on the wifi. If I connect a Samsung TV the dropping issue seems to come back.
Any thoughts or help would be massively appreciated.
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