Continue to experience latency issues

[Markham1]

Hello, I posted back in March 2023 about latency/signal issues and Rogers informed us last week that a team will be sent out to perform a "network enhancement" in our neighbourhood today. Of course, I was excited about the possibility of the issues being resolved, however, it continues. What else can I do on my end besides waiting that one day it'll be resolved? Here are the ping tests, traceroutes, and signal levels:

Ping tests

Ping statistics for 2607:f8b0:400b:804::2004:

Packets: Sent = 50, Received = 48, Lost = 2 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 2002ms, Average = 286ms

Traceroute

Tracing route to www.google.com [2607:f8b0:400b:807::2004]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 2607:fea8:51df:26f0:c294:35ff:fee3:3173
2 43 ms 47 ms 18 ms 2607:f798:804:f9::1
3 12 ms 11 ms 11 ms 2607:f798:10:4ec:0:690:6324:3085
4 14 ms 13 ms 14 ms 2607:f798:10:4a4:0:2091:4823:2073
5 9 ms 13 ms 13 ms 2607:f798:10:35b:0:2091:4823:5218
6 14 ms 11 ms 10 ms 2607:f798:14:83::2
7 11 ms 11 ms 13 ms 2001:4860:0:17::1
8 77 ms 55 ms 114 ms 2001:4860:0:1::5b67
9 15 ms 36 ms 123 ms yyz12s07-in-x04.1e100.net [2607:f8b0:400b:807::2004]

Downstream/upstream

Downstream	Channel Bonding Value
15	7	8	9	2	3	4	5	6	10	11	12	13	14	1	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	0	33
Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked		Locked
645000000	591000000	597000000	603000000	849000000	855000000	861000000	579000000	585000000	609000000	615000000	621000000	633000000	639000000	627000000	651000000	657000000	663000000	669000000	675000000	681000000	687000000	693000000	699000000	705000000	711000000	717000000	723000000	825000000	831000000	837000000	843000000		352800000
40.366287	38.983261	40.366287	38.983261	38.983261	38.983261	38.605377	40.366287	38.605377	38.983261	38.983261	38.983261	40.366287	38.983261	38.983261	40.366287	40.946209	40.366287	38.983261	40.366287	38.983261	40.366287	38.983261	40.366287	38.983261	40.366287	38.605377	38.983261	38.605377	38.605377	38.983261	38.983261		43.34 dB
-2.500000	-3.500000	-3.299999	-3.200001	-4.500000	-4.799999	-4.900002	-2.799999	-3.299999	-3.299999	-3.099998	-3.099998	-2.500000	-2.599998	-2.400002	-2.299999	-2.000000	-2.200001	-2.500000	-2.200001	-2.099998	-2.099998	-2.299999	-2.500000	-2.599998	-2.700001	-3.099998	-3.400002	-4.000000	-4.200001	-4.299999	-4.400002		2.000000 dBmV
QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256		OFDM

Upstream	Channel Bonding Value
1	2	3	4
Locked	Locked	Locked	Locked
32300000	38700000	21100000	25900000
5120 KSym/sec	5120 KSym/sec	2560 KSym/sec	5120 KSym/sec
37.020599	37.020599	32.260300	35.270599
64QAM	64QAM	64QAM	64QAM
US_TYPE_ATDMA	US_TYPE_ATDMA	US_TYPE_TDMA_ATDMA	US_TYPE_ATDMA

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
25385	25188	25069	24949	24806	24676	24554	24296	24182	24062	23647	23472	23337	23225	22029	21914	21791	21655	21528	21416	20212	20098	19974	19809	19661	19536	19405	19241	19122	18980	18854	18705	79
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

[-G-]

@Markham1  You signal levels look okay to me.

Given that you don't have an OFDMA upstream channel configured, I would guess that you are still on an old analog fibre node and that your latency issues are due to load.

Rogers is currently in the process of upgrading these old nodes to newer technology.  When this is about to happen, you will first see a crew with a hydrovac excavator digging a hole for an underground vault next to your current code, which they will then top with a new empty cabinet.  The next day, another team will install a DAA / R-PHY node in that new cabinet and will start to get everything ready for a cut-over at a later date.  A fibre crew, in a splice truck, will also connect the new node to Rogers' fibre network .  Once the new hardware gets brought online, configured and tested and teams get the "go" to proceed, a team of techs will arrive in the middle of the night to perform the cutover at 2:00AM.  During this time, the entire area will lose service as each coax leg gets transitioned from the old node to the new node.

Yeah, it's still DOCSIS (Cable) Internet.  Eventually, Rogers will clear away all the legacy Digital TV and DOCSIS 3.0 traffic (QAM channels) and dedicate more spectrum for upstream and downstream DOCSIS 3.1 channels.  The new tech will also pave the way for DOCSIS 4.0, which will eventually allow Rogers to offer customers symmetric multi-gig speeds.

[Markham1]

Oh, I see. So in other words, the "network enhancement" that was done in our neighbourhood is just the first step of several steps?

[RogersCorey]

Yes, that's right @Markham1!

Our network enhancements are an ongoing process that involves multiple steps.

When we're ready to begin installing fibre to the home in your neighbourhood, you'll see Rogers agents going door to door to get your permission to dig on your property.

Regards,

RogersCorey

[Markham1]

Thank you for the information. What happens if no one is home when a Rogers agent comes to ask for permission?

[-G-]

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@Markham1 wrote:

Thank you for the information. What happens if no one is home when a Rogers agent comes to ask for permission?

---

That all depends on what Rogers plans to do in your area.  If it is just a fibre node upgrade, the crews will not need to do any work on your property.

If Rogers plans to bring FTTH to your neighbourhood, you will receive notification well in advance.  If Rogers representatives go door-to-door in your area but you are not home, they will leave a "door hanger" with information about the planned upgrades along with contact information so that you can provide consent for any on-site work.

https://www.rogers.com/internet/fibre-powered