04-09-2021 12:22 PM - last edited on 04-09-2021 12:34 PM by RogersMoin
Help please! Changing name associated with email?
I will try to explain this the best way I know without the techy terms I probably should know 🙂
When I send an email from my rogers email account (rogers yahoo mail) it is my exact email that comes up as the reply to, however next to it in brackets appears my ex husbands name. He was the account holder. I have taken over the account a year ago. My name is on the bills, in the app as the account holder, it's the exact same email I have used for years and years - attached to the same account for years and years) I had tried to get this changed when we were still married to no avail, and here I am still trying to get it changed. I have called support and thought it was sorted out, but nope.
It looks very odd when I tell someone I am emailing them and they get it from some random dude. Any "settings" buttons I have clicked it is always my name that appears. I have looked via the app, the website, and the rogers member centre. When I open an email it says To: xxxx. xxxx@rogers.com which is correct. However, say if a new contact replies to me I see the ex's name in brackets beside my email address. I am lost. Anyone?
*Added Labels*
04-09-2021 02:14 PM
04-09-2021 02:17 PM - edited 04-09-2021 02:36 PM
1. In Webmail, hover over your "name" near the top right of the screen.
2. Click "Account Info".
3. When the Rogers Personal Information Screen comes up - click "Account Information", then "Personal Information"
4. There you should see the name and you should be able to edit it.
5. In an e-mail client like Outlook, go to something like "Preferences, Accounts" and you should be able to see the "name" for that account. You should be able to edit it.
6. When you receive an e-mail from someone, that someone may have you listed in their contacts. If their contacts list has not been updated properly with the appropriate name, then whatever they called you may show.
04-09-2021 04:27 PM
As far as the rogers website and the app as well, every area that has anything to do with my account, preferences, settings, etc. has only my name listed. I have yet to come across my ex's name anywhere.
If I use a browser to check email it is mail.yahoo.com. That could be from the flinstone era. This email I have used for 15+ years. I have clicked on every cog, settings button, account info. etc. and there is no place his name is listed.
However, if I reply to an email to my email address, and then reply back, I can see it is my email address but his name right next to it.
04-09-2021 04:29 PM
A friend of mine emailed me the other day from her work account. I replied and she sent me a text saying, "are you aware your email account name shows up as XXXX?"
Sigh. I'm aware.
04-09-2021 04:31 PM
I thought so too. However, I cannot edit it or switch it because I literally cannot find where it is listed.
04-09-2021 08:29 PM
04-09-2021 10:26 PM
04-09-2021 11:38 PM
@leaftech wrote: I don’t know what other email client you mean.
An e-mail "client" is software/app like Outlook or Thunderbird or Mail (on Apple devices), etc. This is where you would make changes to your "name", etc.