CGN3ACSMR Features

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0redbeard
I Plan to Stick Around
Posts: 10

CGN3ACSMR Features

Can anyone confirm if the Keyword Filter on the CGN3ACSMR actually works? I have inputted the URL of websites I want blocked but it doesn't block any of them. I am running Software Version 4.5.8.40. 

 

 

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RogersAndy
Moderator
Moderator
Posts: 535

Re: CGN3ACSMR Features

Hey @0redbeard!

 

The Keyword filter to my understanding has not been tested on our end so I cannot confirm it's functionality. If you're looking for more advanced routing features I would definitely recommend investing in a stand alone router.

 

Browsing data would be stored on each individual device/browser account cloud and would not be stored on the gateway itself.

 

I hope this helps clarify things for you,

 

 

@RogersAndy

0redbeard
I Plan to Stick Around
Posts: 10

Re: CGN3ACSMR Features

Hi - Thanks for the reply. I can (unfortunately) confirm that the Keyword Filter has no functionality. I vote for getting it to work in future versions.
0redbeard
I Plan to Stick Around
Posts: 10

Re: CGN3ACSMR Features

It would be really nice if Rogers could provide a manual of what features work on their router and what features don't. This would keep us from wasting time trying things that should work but don't. 

0redbeard
I Plan to Stick Around
Posts: 10

Re: CGN3ACSMR Features - Keyword Filter

A few weeks after trying the keyword filter in CGN3 Hitron I thought I would try again. To my surprise, the web site I left in the filter was blocked on the computer I was on, but not to other devices in my house. So there seems to be some latency between setting a keyword filter and having it applied.  With this minor success, I thought I would try another Keyword and see how long this latency is. Unfortunately, any Keyword I enter is refused (I get a "Keyword can not be null" error). 
All my attempts to troubleshoot with the online chat fails (I never get connected to someone who has experience with the Hitron login of the CGN3). Can someone at Rogers familiar with the CGN3 and the Hitron Security options reply so I can ask questions?

RogersJo
Moderator
Moderator
Posts: 74

Re: CGN3ACSMR Features - Keyword Filter

Hey @0redbeard

 

Welcome to the Rogers Community Forums! 🙂 I hope you're staying safe and sound. The keyword filter is super helpful and useful. I utilize it myself! That's definitely not the type of experience I want you to be having. Does the filter work by manually inputting the website you would like to block on each respective device separately at all? 

 

As @RogersAndy mentioned, the Keyword filter has not been tested on our end so we're unable to confirm its functionality. If I may suggest, if you're looking for more advanced routing features I would definitely recommend investing in a stand-alone router.

 

Regards, 

RogersJo