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Why does the cable turn off and on and off an on ... occasionally

Hello,   The scenario:  We will be watching a channel, when all of a sudden it turns off and then on and then off and then on again.  Sometimes a couple of times ... sometimes 5, 6+ times.  It's completely random and then seems to fix itself and go a...

Lyphe416 by I plan to stick around
  • 2302 Views
  • 4 replies
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XRE03091 - Unable to Play Video.

Here's the code explanation on the Xfinity website:   https://www.xfinity.com/support/articles/x1-error-code-xre-03091   Lately I've seen this on several of my recordings.  I've tried waiting to try watching it a day later. I've tried rebooting and s...

57 by Resident Expert
  • 2094 Views
  • 5 replies
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Resolved! Display time of day on screen - Ignite TV

prior to Ignite, the time of day displayed on the receiver. The Ignite receiver does not display time of day, so I'm wondering if there's an option to have Ignite display the time of day on screen full-time rather than just when the Guide is displaye...

Missing episodes on Crave

Why does CRAVE randomly miss episodes? Specifically, Industry is missing Season 1, Episode 7      **Added Labels**

kmk1 by I've been around
  • 1054 Views
  • 1 replies
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Changing to ignite TV

I scheduled installation/activation of ignite TV.  It took 3 days to get through to anyone at Rogers who could set this up.  Now I am trying to reach someone/ANYONE at Rogers to reschedule the appoint.  I am now at 1.5 hours holding on the phone, and...

Considering Ignite Service with a Complicated Setup

I am considering getting Ignite service with bundle costs on my digital service going up. I have one TV on the top floor, one on the main floor, and one in the basement. Putting the system on the main floor would work in this scenario. What makes thi...

geddo by I plan to stick around
  • 2015 Views
  • 5 replies
  • 0 likes

Automatic deletion of recordings

This may not be obvious and will be surprise to those people converting to Ignite from a PVR with local HDD storage. When a recording is being setup on Ignite there are two options for saving the recording: 1. Keep until space needed, i.e., if you ru...

Bplayer by I'm a trusted contributor
  • 7554 Views
  • 20 replies
  • 0 likes

Problems With Internet Since Installation

I bought a Ignite Internet 150-Unlimited on 27th July and until now (after 10 days) I don't have access to the internet. I work from home and over the last week I used either my data or McDonald's and Tim Hortons Internet. It's becoming a never-endin...

Omid1991 by I've been around
  • 586 Views
  • 1 replies
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Skip Channels When Browsing

I just upgraded to Ignite today and I love that the guide now has the option to hide channels I don't have. I didn't have that feature before.   What I'm wondering though is there a way to make the remote skip the channels I don't have when browsing ...

ironandivy by I've been here awhile
  • 5209 Views
  • 11 replies
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Programs stuck on device after down load sync issue

When I download a recorded  tv program onto my device and return it, the system still shows it as on the device under recordings but it is not there. I am stuck until the download expires.      **Added Labels**

burtons by I've been around
  • 691 Views
  • 1 replies
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Ignite box connection

My ignite box wont stay connected. Works for about  5-10 mins and disconnects.    *Added Labels*

Junior8154 by I've been here awhile
  • 2048 Views
  • 6 replies
  • 0 likes

Sunday, Still Experiencing Issues

Sunday, is Rogers ever going to be up & running again?Nice note from their CEO some form of general apology & they will credit us for Friday. What about Saturday & now Sunday??Picture freezes up every 30 seconds, no access to saved programs what a jo...

Royster62 by I plan to stick around
  • 4786 Views
  • 20 replies
  • 2 likes

Favorite channels Not showing on Guide

I added channels to favorites. Just noticed this morning its missing channels, even though they are marked as favorites. I am on my favorites listing, it shows on all channels marked as favorite but not on favorites view?   *** Edited Labels ***

jodimack by I've been around
  • 1392 Views
  • 1 replies
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Flex Channels - Feedback

Why does it take at least 24 hours to change 1 Flex Channel? I was told it would basically be instantaneous. Very disappointing.       ***Edited Labels***

Blue Jays - 4K

Yesterday while watching the Blue Jays game in 4K, I lost audio for a period of time - video was fine.  I changed over to the HD channels airing the game and there were no audio issues.  Throughout the game there were several instances of video and a...

jjjjy7 by I'm a reliable contributor
  • 1222 Views
  • 5 replies
  • 0 likes

Ignite TV App Unable to Cast

I can chromecast YouTube and other streaming to my TV but Ignite won't cast. It used to but now I just get error message. Very discouraged.     ***Edited Labels***

MIKE935 by I've been around
  • 989 Views
  • 2 replies
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Soundbar HDMI ARC pass through has choppy audio and no video

I have an LG TV and LG soundbar. The soundbar has Dolby so I want to be able to hook up my Ignite box to the HDMI IN on the Soundbar and pass it through to the TV w. HDMI ARC.I have it set, but I get choppy audio and no picture. The screen is blank s...

Jables324 by I've been around
  • 1396 Views
  • 2 replies
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Cancelled service - what do I return?

I recently switched from Rogers. Got an asking for their Ignite TV box to be sent back, but no mention of their modem or remote control unit. Do they not want it all back? Don't know whether to throw this othewr stuff out or mail it back. Anyone know...

dfm by I've been around
  • 6930 Views
  • 5 replies
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Video/Audio Sync on Ignite

Picture and sound synchronization became important to the motion picture industry in 1927.   Picture and sound synchronization became important to the television industry in 1936.   When will it become important to Rogers Internet/streaming services?...

Missing Paramount TV

I was watching Blood and Treasure Series 1 on cbc. The series has moved to Paramount. Will Rogers bring back Paramount TV?  Good shows there.     ***Edited Labels***

Jen-47 by I've been around
  • 1891 Views
  • 2 replies
  • 0 likes